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Queries in the process of shopping with TESmart.
How to Obtain a Copy of Receipt/Invoice
Order Tracking/Shipment Status FAQ
How do I handle missing items in my order?
Can I modify/cancel my order?
Shipping & Return
How will my order been delivered?
Where will my products be shipped from?
What can I do if the shipping destination doesn’t include my country?
How soon can I expect to receive my order after placing it?
When can I receive the refund?
How can I apply for a return?
TESmart Extended Warranty Policy
TESmart VIP Policy and Terms
What is the warranty period for the products I ordered?
What does the warranty cover?
How to obtain warranty service?
What potential cost do I need to pay for repairs during the warranty period?
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Is my personal information secure?
How secure is my order?
How can I resolve unsuccessful payment?
What can I do if the product I need is out of stock?
Can I cancel the order?
What payment methods are available?
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