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  1. TESmart
  2. Purchase

Purchase

Queries in the process of shopping with TESmart.

Order-related

  • How to Obtain a Copy of Receipt/Invoice
  • Order Tracking/Shipment Status FAQ
  • How do I handle missing items in my order?
  • Can I modify/cancel my order?

Shipping & Return

  • How will my order been delivered?
  • Where will my products be shipped from?
  • What can I do if the shipping destination doesn’t include my country?
  • How soon can I expect to receive my order after placing it?
  • When can I receive the refund?
  • How can I apply for a return?

Warranty

  • TESmart Extended Warranty Policy
  • TESmart Membership Policy and Terms
  • What is the warranty period for the products I ordered?
  • What does the warranty cover?
  • How to obtain warranty service?
  • What potential cost do I need to pay for repairs during the warranty period?
  • See all 7 articles

Payment

  • Is my personal information secure?
  • How secure is my order?
  • How can I resolve unsuccessful payment?
  • What can I do if the product I need is out of stock?
  • Can I cancel the order?
  • What payment methods are available?
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