How to obtain warranty service?

Warranty Service FAQ

1. How can I obtain warranty service?

If your product develops a defect within the warranty period, we recommend following these steps:

  • Contact Customer Service: Reach out to our customer service team directly through the chatbox in the bottom right corner of the website or by sending an email to service@tesmart.com. Provide detailed information about the issue with your product.

  • Provide Purchase Information: To expedite the resolution, please supply your purchase information, including the order number, purchase date, and product model.

  • Product Assessment: Describe the issue you are experiencing in detail. Our customer service team will evaluate the information provided and offer an appropriate solution.

2. Does warranty service cover all parts and accessories?

Warranty service typically covers the main body of the product but does not include auxiliary parts and accessories, such as data cables, remote controls, power adapters, etc. These accessories may require additional fees or separate purchases.

3. Can I get service after the warranty period?

Warranty service generally applies only to issues occurring within the warranty period. Problems with products beyond the warranty period may incur additional costs.

If you have any questions about warranty service or need further assistance, feel free to contact our customer service team at any time.

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