What does the warranty cover?

Warranty is for products main unit.

Accessories such as cable, remote controller, power adaptor, etc. are not covered by warranty.

As below conditions (but not limited to these conditions) are not covered by the warranty service:

  • Products with missing, damaged, or altered serial numbers;
  • Products damaged in transit due to improper packaging;
  • Problems caused by using wrong accessories, parts, or components not supplied by TESmart;
  • Altering the product or its components without written authorization from TESmart;
  • External causes of malfunction and misuse or abuse of the Product;
  • Usage that is not in accordance with product instructions;
  • An act of God such as, but not limited to, lightning, flooding, tornado, earthquakes, and typhoons/hurricanes;
  • Products moved out of the country where they were originally purchased;
  • Products not purchased from TESmart or its authorized channels.
If you encounter any other issues with the product you purchased, please feel free to contact our customer service team through the chatbox on the bottom right of our website or by sending an email to service@tesmart.com.
We appreciate your understanding and support, and we strive to provide the best service to ensure an optimal user experience for you.
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