How can I resolve unsuccessful payment?

We understand your anxiety due to the payment failure. In the event of a payment failure, you can first try the following steps to resolve the issue:
  • Try using a different payment card: First, attempt the transaction using another payment card to ensure that the issue is not specific to a particular card.
  • Try switching to a different browser and attempt to access our website again to see if you can complete the payment successfully.
  • Contact Klarna or your bank: If your Klarna transaction fails, it might be due to the Klarna risk management system rejecting the transaction, possibly related to your credit and Klarna limit. Please contact Klarna or your bank directly to understand the specific reasons for the payment failure.
  • Reach out to us: If you still cannot pay succesfully, contact our customer service team through the chatbox in the bottom right corner of the webpage or by sending an email to

Please include a screenshot of the unsuccessful payment page, provide details of any specific issues encountered, and submit your email address to us. We will identify the problem and provide you with a solution.We will ensure that your payment is successfully processed and provide support.

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