How do I handle missing items in my order?

Missing Items in My Order - Instructions for Resolution

Please first check your order to ensure that all items in your shopping cart are included. If you confirm that your parcel is indeed missing some items, please provide your order number along with a detailed description of the missing items. Additionally, attaching any relevant photos or supporting materials would be very helpful. Then, promptly contact us via the chatbox in the bottom right corner of the webpage or send an email to We will strive to resolve the issue for you as soon as possible.

We recommend checking the items within 48 hours of receiving your order and reporting any missing items during this period. This helps us address the issue promptly and provide you with the best possible service.

If you have any further questions or require additional assistance, feel free to reach out to our customer service team at any time.

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