Pre-sales FAQ:
-
Q: How do I connect my device to HMA404-L23?
-
Q: How many display modes are available for HMA404-L23?
-
Q: Does HMA404-L23 support 4K60Hz?
-
Q: How to operate the HMA404-L23?
-
Q: Does HMA404-L23 support Preset routing for scenes?
-
Q: How to set the display mode to Quad Multi-Viewer mode? When in Quad Multi-Viewer mode, how do I switch the resolution?
-
Q: Does it support switching the audio input source in Quad Multi-Viewer mode?
-
Q: What is the use of Smart EDID Management?
-
Q: Does HMA404-L23 support power-off memory?
-
Q: Can HMA404-L23 be installed on a chassis using ear racks?
-
Q: Does HMA404-L23 come with batteries for the included remote control?
-
Q: What differences between HMA404-L23 and HMA0404A1U?
HMA404-L23 | HMA0404A1U | |
Resolution | 3840x2160@30Hz | 3840x2160@60Hz |
Quad Multi-Viewer mode | √ | × |
LAN port | × | √ |
HDCP | 1.4 |
2.2 |
Rack-ears | × |
√ |
LCD display | × |
√ |
L/R audio output | × |
√ Each input port comes with a separate L/R audio output |
-
Q: What is the recommended operating temperature for your product?
After-sales FAQ:
-
Q: There is no HDMI port on my input source device. How can I connect to the HMA404-L23?
-
Q: Does HMA404-L23 support connecting a keyboard and mouse?
-
Q: Why do all display devices show a black screen when connected to HMA404-L23?
Result①: PC1 & its cables -->HMA404-L23 Input 2-->(Black monitors) PC2 & its cables-->HMA404-L23 Input 1-->(The working monitors) The PC2, which was previously displaying normally, continues to function properly, while the PC1 is not displaying anything. This confirms that the HMA404-L23's input port is functioning properly. Thus, the cause of the problem might be the PC1's cable or its output port. Therefore, further investigation is necessary. Please go to step 2. |
Result②: PC1 & its cables-->HMA404-L23 Input 2-->(The working monitors) PC2 & its cables--->HMA404-L23 Input 1-->(Black monitors) The previously functional PC2 is now not displaying, while the PC1 can work correctly. This indicates a malfunction in the HMA404-L23 input 1 port. Please reach out to us via the chat window at the bottom right or by submitting feedback for further assistance. Our team is available to help you troubleshoot the issue. |
Result①: PC1--->Input cable 2 --->(Black monitors) PC2--->Input cable 1 --->(The working monitors) The black screen issue persists with PC1, while PC2 continues to display normally. This suggests that the cable connected to PC1 is functioning properly. You can attempt connecting it to another port on PC1 or provide us with the specific model ID of PC1 for further assistance. |
Result②: PC1--->Input cable2 --->(The working monitors) PC2--->Input cable 1--->(Black monitor) The black screen issue on PC1 has been resolved and it now displays normally. However, PC2, which was previously working fine, now has a black screen. This indicates a potential cable problem with PC2. We recommend replacing the HDMI cable connected to PC2 to fix the issue. |
-
Q: When I connect my device to HMA404-L23 and set the display settings to have each monitor show a different input source device, I notice that the monitor on the output1 port is black (the monitor on the output1 port should display the input source device connected to input1 port). What should I do?
Result①: Monitor1 -->output 1 port-->(Black monitor) Monitor2-->output 2 port-->(The working monitor) Result: Monitor1 still displays a black screen, while Monitor2 remains functional, it suggests not the KVM port issue, and further investigation is needed. |
Result②: Monitor1 -->output 2 port-->(The working monitor) Monitor2-->output 1 port-->(Black monitor) Result Monitor1 turns to normal display and monitor2 goes black, which indicates the potential problem with the Matrix's output port. Please contact us via the chat window on the bottom right or submit feedback for further assistance. |
Result①: Monitor1 -->output 2 port-->(Black monitor)Monitor2-->output 1 port-->(The working monitor ) Result: Monitor 1 continues to display a black screen, while Monitor 2 remains functional. Please contact us via the chat window on the bottom right or submit feedback for further assistance. |
Result ②: Monitor1 -->output 2 port-->(Black monitor)Monitor2-->output 1 port-->(The working monitor ) Result: If Monitor 1 returns to normal display but Monitor 2 goes black, there may be a problem with the HDMI cable. We recommend replacing the HDMI cable connected to Monitor2 to resolve this issue. |
-
Q: When using the control software, I encountered error messages and could not proceed with the software. What should I do?
-
Q: What should I do if I've lost the remote control for my KVM switch?
-
Q: Does the product have a factory reset function?
-
Q: Does the product support firmware updates?
-
Q: Does the product support 7*24 hours of work?
HMA0404A60 Matrix Input 1---(Black monitors)"}}},"align":"","folded":false}},"A5EXdX0wUoPGfoxnBwEcGdBVnNe":{"id":"A5EXdX0wUoPGfoxnBwEcGdBVnNe","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1n"},"text":{"0":"PC 2---HMA0404A60 Matrix Input 2---(The working monitors)"}}},"align":"","folded":false}},"HWOQd9DPeowqlRxoDAcc1DVVncc":{"id":"HWOQd9DPeowqlRxoDAcc1DVVncc","snapshot":{"type":"image","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","align":"center","image":{"token":"Fc3obNwedoOPvlxdwbccEWoFn0f","mimeType":"image/jpeg","size":291081,"scale":1,"width":1920,"height":1080,"name":"img_v3_025m_a1e017bc-bb64-4103-9eaa-a8fe40e0279g.jpg","crop":[0,0,0,0],"rotation":0,"caption":{"text":{"apool":{"nextNum":0,"numToAttrib":null},"initialAttributedTexts":{"attribs":null,"text":null}}}}}},"OXX9dVPDUohFskx6lGoco3apnFC":{"id":"OXX9dVPDUohFskx6lGoco3apnFC","snapshot":{"type":"bullet","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+6*0+38"},"text":{"0":"Step 2: Please swap the input source cables connected to the computers. (keep the input source and product port unchanged)"}}},"align":"","folded":false}},"V8UQdThnFowjSexlQ0Uc5aHnnMS":{"id":"V8UQdThnFowjSexlQ0Uc5aHnnMS","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+11"},"text":{"0":"Cross testing as shown in the figure:"}}},"align":"","folded":false}},"CPxcdJ4z5o7eH6x9eoScMgIjnte":{"id":"CPxcdJ4z5o7eH6x9eoScMgIjnte","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+3c"},"text":{"0":" Before: Assuming that before conducting the cross-experiment, PC1 shows black monitors, PC2 shows the working monitors."}}},"align":"","folded":false}},"XDUud11qooxxPSxoP1CcOTxOnJg":{"id":"XDUud11qooxxPSxoP1CcOTxOnJg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+15"},"text":{"0":"PC1---Input cable 1 ---(Black monitors)"}}},"align":"","folded":false}},"E4kXdJWDsoH3LFxGv53cTxELnyW":{"id":"E4kXdJWDsoH3LFxGv53cTxELnyW","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1b"},"text":{"0":"PC2---Input cable 2--- (The working monitors)"}}},"align":"","folded":false}},"XBOJdIffyoForyx0vlxcXAWKnBA":{"id":"XBOJdIffyoForyx0vlxcXAWKnBA","snapshot":{"type":"image","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","align":"center","image":{"token":"Bp2yb5nwXoxbNhxhlqlcRg7OnQg","mimeType":"image/jpeg","size":251249,"scale":1,"width":1920,"height":1080,"name":"img_v3_025m_c9709d6e-7515-4d4a-8d66-ef511131a0fg.jpg","crop":[0,0,0,0],"rotation":0,"caption":{"text":{"apool":{"nextNum":0,"numToAttrib":null},"initialAttributedTexts":{"attribs":null,"text":null}}}}}},"C2ONdIC5boTaktxK5sPcwTkGneg":{"id":"C2ONdIC5boTaktxK5sPcwTkGneg","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+8d"},"text":{"0":"Q: When I connect my device to HMA0404A60 and set the display settings to have each monitor show a different input source device, I notice that the monitor on the output1 port is black (the monitor on the output1 port should display the input source device connected to input1 port). What should I do?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"MN0LdYXVkowjoYxly8QcUAe6ndp":{"id":"MN0LdYXVkowjoYxly8QcUAe6ndp","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1y"},"text":{"0":"A: Please follow the troubleshooting steps below to address the issue:"}}},"align":"","folded":false}},"BDOwdcOBqopqE6x4LNccdkDrnRd":{"id":"BDOwdcOBqopqE6x4LNccdkDrnRd","snapshot":{"type":"ordered","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9n"},"text":{"0":"Please attempt to set the monitor on the output1 port to display input source devices from other ports. If the monitor on the output1 port remains black when displaying input source devices from input2/input3 ports, there may be damage to the output1 port or the cable. Please refer to the troubleshooting steps in the cross-testing section below:"}}},"align":"","folded":false,"seq":"1"}},"MUVGdq50QoPOBVxACfNc84z4nYe":{"id":"MUVGdq50QoPOBVxACfNc84z4nYe","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+22*0+1m"},"text":{"0":"STEP1—— Please exchange the monitors' connection ports on the Matrix ONLY.(keep the location of the monitors and cables unchanged )"}}},"align":"","folded":false}},"AGRLdK8IuoWogSxH88jcavmynUx":{"id":"AGRLdK8IuoWogSxH88jcavmynUx","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+15"},"text":{"0":"Please check the reference picture below."}}},"align":"","folded":false}},"DUVOd8eh4oE2nBxifpec5jwXnxg":{"id":"DUVOd8eh4oE2nBxifpec5jwXnxg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+3b"},"text":{"0":"Before: Assume that before the cross-over experiment, Monitor1 shows a black monitor and Monitor2 is a working monitor."}}},"align":"","folded":false}},"AaGBdCXoVogRKVxShtCcNGWznPh":{"id":"AaGBdCXoVogRKVxShtCcNGWznPh","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+19"},"text":{"0":"Monitor1 ---output 1 port---(black monitor)"}}},"align":"","folded":false}},"Kt7dd9F6IoQdKjxtFmocyt0EnFg":{"id":"Kt7dd9F6IoQdKjxtFmocyt0EnFg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1a"},"text":{"0":"Monitor2---output 2 port---(working monitor)"}}},"align":"","folded":false}},"IYOUdDq9loCPaux39I7conIrnSe":{"id":"IYOUdDq9loCPaux39I7conIrnSe","snapshot":{"type":"image","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","align":"center","image":{"token":"T5DlbrSsLoObmJxvtoMcmPDQndf","mimeType":"image/jpeg","size":291685,"scale":1,"width":1920,"height":1080,"name":"img_v3_025m_e96ae582-972b-4dc6-b923-f3fc7442d11g.jpg","crop":[0,0,0,0],"rotation":0,"caption":{"text":{"apool":{"nextNum":0,"numToAttrib":null},"initialAttributedTexts":{"attribs":null,"text":null}}}}}},"RpvLds50xokWKWxSPUIcofksnWh":{"id":"RpvLds50xokWKWxSPUIcofksnWh","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+2z*0+1f"},"text":{"0":"STEP2——keep the connection status completed in STEP 1. Please exchange the cables connecting the monitors. (Keep the monitor and KVM output ports unchanged )"}}},"align":"","folded":false}},"G2nRd8kLbotuQPx3m5DcLJhpn1c":{"id":"G2nRd8kLbotuQPx3m5DcLJhpn1c","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+14"},"text":{"0":"Please check the reference picture below"}}},"align":"","folded":false}},"RfGDdbgFLonBgtxKIvNcnBeEnoc":{"id":"RfGDdbgFLonBgtxKIvNcnBeEnoc","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+3o"},"text":{"0":"Before: Assuming that before conducting the cross-experiment, Monitor1 still shows a black monitor, Monitor2 is the working monitor."}}},"align":"","folded":false}},"ZKjSdUzxRofYzcxByWKcYgbFnFg":{"id":"ZKjSdUzxRofYzcxByWKcYgbFnFg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+19"},"text":{"0":"Monitor1 ---output 2 port---(black monitor)"}}},"align":"","folded":false}},"B8qvdpQkNo7hrHxBDcuckRlUnVg":{"id":"B8qvdpQkNo7hrHxBDcuckRlUnVg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1a"},"text":{"0":"Monitor2---output 1 port---(working monitor)"}}},"align":"","folded":false}},"Two7dFGrfore0HxwIihcV4zHn5b":{"id":"Two7dFGrfore0HxwIihcV4zHn5b","snapshot":{"type":"image","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","align":"center","image":{"token":"TsykblhRhoaMQKx0BAwcW24En7e","mimeType":"image/jpeg","size":233298,"scale":1,"width":1920,"height":1080,"name":"img_v3_025m_3f7e586a-c01c-42d6-8f1f-18f16d0398eg.jpg","crop":[0,0,0,0],"rotation":0,"caption":{"text":{"apool":{"nextNum":0,"numToAttrib":null},"initialAttributedTexts":{"attribs":null,"text":null}}}}}},"DJs9dA6kIoBjIDxnlbWcqyTenQf":{"id":"DJs9dA6kIoBjIDxnlbWcqyTenQf","snapshot":{"type":"ordered","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+80"},"text":{"0":"If the monitor on the output1 port displays input source devices from input2/input3 ports correctly, the issue may lie with the input1 port, cable, or input source device. Please refer to the troubleshooting steps in point three of the after-sales cross-testing for further investigation."}}},"align":"","folded":false,"seq":"1"}},"DZlQdR5EZo9K25x65qdcqTDtnDd":{"id":"DZlQdR5EZo9K25x65qdcqTDtnDd","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+3f"},"text":{"0":"Q: When using the control software, I encountered error messages and could not proceed with the software. What should I do?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"VT8hdrJ9loWCsuxily3cygBmn7c":{"id":"VT8hdrJ9loWCsuxily3cygBmn7c","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["link","https%3A%2F%2Fsupport.tesmart.com%2Fhc%2Fen-us%2Farticle_attachments%2F18300752515225"]}},"initialAttributedTexts":{"attribs":{"0":"*0+5m*0*1+z"},"text":{"0":"A: If you come across error messages similar to the ones depicted in the image below while using the control software, kindly follow the steps outlined in the following link to resolve software errors: How to fix software error messages?"}}},"align":"","folded":false}},"OFMkdsGNKouUpnxusakcN1xQnUh":{"id":"OFMkdsGNKouUpnxusakcN1xQnUh","snapshot":{"type":"image","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","align":"center","image":{"token":"UtC3bpOPYoFhjvxE4JNcZ1gjnah","mimeType":"image/png","size":318786,"scale":1,"width":563,"height":655,"name":"img_v3_025m_7743fd7a-4b11-4268-83dc-94e71af0b80g.png","crop":[0,0,0,0],"rotation":0,"caption":{"text":{"apool":{"nextNum":0,"numToAttrib":null},"initialAttributedTexts":{"attribs":null,"text":null}}}}}},"QZmcdsz1doSkQrxrbzkcWtGRnJh":{"id":"QZmcdsz1doSkQrxrbzkcWtGRnJh","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1y"},"text":{"0":"Q: What should I do if I've lost the remote control for my KVM switch?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"DDR3dNdT5oP44vxke6Icnb9Mnme":{"id":"DDR3dNdT5oP44vxke6Icnb9Mnme","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["link","https%3A%2F%2Fwww.tesmart.com%2Fcollections%2Fkvm-cable%2Fproducts%2Ftesmart-remote-control-for-hma0404a40-hma0404b40-hma0404a70-hma0808a10-hma0808a30-etc"]}},"initialAttributedTexts":{"attribs":{"0":"*0+36*0*1+2*0+6h"},"text":{"0":"A: If you are located in the United States, you can purchase a replacement remote control by following this link: US. If you are in the European Union region, please feel free to reach out to our customer support center via the contact information located in the bottom right popup widget of our official website for assistance. We are here to help."}}},"align":"","folded":false}},"PSoCdzgIEoIPdLxSPJucnK3znNb":{"id":"PSoCdzgIEoIPdLxSPJucnK3znNb","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1e"},"text":{"0":"Q: Does the product have a factory reset function?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"RFRIdOCjpow6Q3xeiiDcTUsmn4e":{"id":"RFRIdOCjpow6Q3xeiiDcTUsmn4e","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+3k"},"text":{"0":"A: The product does not support restoring factory settings. Please contact our customer service center if you have any problems."}}},"align":"","folded":false}},"PMwUdeWOwoeEtPxH5fpcZgqKnvr":{"id":"PMwUdeWOwoeEtPxH5fpcZgqKnvr","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+19"},"text":{"0":"Q: Does the product support firmware updates?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"O4sddBA5FoGdZaxTo39chUjxnhM":{"id":"O4sddBA5FoGdZaxTo39chUjxnhM","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+60"},"text":{"0":"A: Currently, our products do not have firmware updates available. If you are experiencing any issues, please feel free to reach out to us for assistance through the bottom right popup widget of our official website."}}},"align":"","folded":false}},"OjpBdRlVhoV66RxVTT7ccUXWnAg":{"id":"OjpBdRlVhoV66RxVTT7ccUXWnAg","snapshot":{"type":"heading3","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1b"},"text":{"0":"Q: Does the product support 7*24 hours of work?"}}},"align":"","folded":false,"seq":"auto","seq_level":"auto"}},"JNaxdQfDvoY4FjxPUsLcoH8AnVb":{"id":"JNaxdQfDvoY4FjxPUsLcoH8AnVb","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+8l"},"text":{"0":"A: Our product supports continuous power-on and operation. However, to extend the lifespan of the KVM, we will recommend customers turn off the power when not in use. If you require the KVM to stay on continuously, we suggest ensuring a stable power supply environment and regularly checking the KVM's status."}}},"align":"","folded":false}},"DsnOdGISvoU5BVxq5oHcAJgAnCc":{"id":"DsnOdGISvoU5BVxq5oHcAJgAnCc","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"XtBCdZ2HyoJz2RxeqqScm0btn6x":{"id":"XtBCdZ2HyoJz2RxeqqScm0btn6x","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":4,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"],"2":["link","mailto%3Aservice%40tesmart.com"],"3":["link-id","d31cbd8e-e0a2-4f8b-9105-b19d526a3017"]}},"initialAttributedTexts":{"attribs":{"0":"*0+7c*0*1*2*3+j*0+m"},"text":{"0":"If you haven't found the answer to your question above, please feel free to reach out to our customer support center for assistance. You can contact us through the information provided in the bottom right popup widget on our official website, or by emailing us at service@tesmart.com. We are here to help."}}},"align":"","folded":false}},"I4kzddZIvoesEIx36tac6RMjnWf":{"id":"I4kzddZIvoesEIx36tac6RMjnWf","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"QvVJd8ahUorwshxh7AUca08Ontg":{"id":"QvVJd8ahUorwshxh7AUca08Ontg","snapshot":{"type":"text","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":0,"numToAttrib":{}},"initialAttributedTexts":{"attribs":{"0":""},"text":{"0":""}}},"align":"","folded":false}},"S76QdnRmqoFYRNxuvfBc0UMqnPe":{"id":"S76QdnRmqoFYRNxuvfBc0UMqnPe","snapshot":{"type":"callout","parent_id":"SulrdhdxToTcJxxwHWBc4pIlnbc","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["BSfPdAPEeo4tAgxweBec8dRynqd","Ja6xdszKooQN48xcW0UcgwABnbl","GNLKdJO9qoH1FSxZ7Q5cIx8tnPf","SWVbd8hXAoc5STxaSeNcLRpjnWc"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"BSfPdAPEeo4tAgxweBec8dRynqd":{"id":"BSfPdAPEeo4tAgxweBec8dRynqd","snapshot":{"type":"text","parent_id":"S76QdnRmqoFYRNxuvfBc0UMqnPe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+a"},"text":{"0":" Result①: "}}},"align":"","folded":false}},"Ja6xdszKooQN48xcW0UcgwABnbl":{"id":"Ja6xdszKooQN48xcW0UcgwABnbl","snapshot":{"type":"text","parent_id":"S76QdnRmqoFYRNxuvfBc0UMqnPe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1m"},"text":{"0":"PC1 & its cables --HMA0404A60 Input 2--(Black monitors) "}}},"align":"","folded":false}},"GNLKdJO9qoH1FSxZ7Q5cIx8tnPf":{"id":"GNLKdJO9qoH1FSxZ7Q5cIx8tnPf","snapshot":{"type":"text","parent_id":"S76QdnRmqoFYRNxuvfBc0UMqnPe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1q"},"text":{"0":"PC2 & its cables--HMA0404A60 Input 1--(The working monitors)"}}},"align":"","folded":false}},"SWVbd8hXAoc5STxaSeNcLRpjnWc":{"id":"SWVbd8hXAoc5STxaSeNcLRpjnWc","snapshot":{"type":"text","parent_id":"S76QdnRmqoFYRNxuvfBc0UMqnPe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9g"},"text":{"0":"The PC2, which was previously displaying normally, continues to function properly, while the PC1 is not displaying anything. This confirms that the HMA0404A60's input port is functioning properly. Thus, the cause of the problem might be the PC1's cable or its output port. Therefore, further investigation is necessary. Please go to step 2."}}},"align":"","folded":false}},"KpwKdA4qqoWttix1bvfcCtWEnSF":{"id":"KpwKdA4qqoWttix1bvfcCtWEnSF","snapshot":{"type":"callout","parent_id":"SuGbddqaSoOGptxfcdIcS5GInGb","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["ZZbedzRM5oLjUWx1dWkcADZanWd","J2T7dFZ6GoTG81xbc7ycrMKAnxg","VcFpdQY81osBa3x7GbWcg2Phnye","GG1cdE2pbo2bBrxlG9acaPXZnMe"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"ZZbedzRM5oLjUWx1dWkcADZanWd":{"id":"ZZbedzRM5oLjUWx1dWkcADZanWd","snapshot":{"type":"text","parent_id":"KpwKdA4qqoWttix1bvfcCtWEnSF","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9"},"text":{"0":"Result②: "}}},"align":"","folded":false}},"J2T7dFZ6GoTG81xbc7ycrMKAnxg":{"id":"J2T7dFZ6GoTG81xbc7ycrMKAnxg","snapshot":{"type":"text","parent_id":"KpwKdA4qqoWttix1bvfcCtWEnSF","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1r"},"text":{"0":"PC1 & its cables--HMA0404A60 Input 2--(The working monitors) "}}},"align":"","folded":false}},"VcFpdQY81osBa3x7GbWcg2Phnye":{"id":"VcFpdQY81osBa3x7GbWcg2Phnye","snapshot":{"type":"text","parent_id":"KpwKdA4qqoWttix1bvfcCtWEnSF","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1l"},"text":{"0":"PC2 & its cables---HMA0404A60 Input 1--(Black monitors)"}}},"align":"","folded":false}},"GG1cdE2pbo2bBrxlG9acaPXZnMe":{"id":"GG1cdE2pbo2bBrxlG9acaPXZnMe","snapshot":{"type":"text","parent_id":"KpwKdA4qqoWttix1bvfcCtWEnSF","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"],"2":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0+2f*0*1*2+1o*0*1+1*0+4q"},"text":{"0":"The previously functional PC2 is now not displaying, while the PC1 can work correctly. This indicates a malfunction in the HMA0404A60 input 1 port. Please reach out to us via the chat window at the bottom right or by submitting feedback for further assistance. Our team is available to help you troubleshoot the issue."}}},"align":"","folded":false}},"Zn1kd8ZmnojsXxxKI3FcDbhNnLd":{"id":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd","snapshot":{"type":"callout","parent_id":"XfrUdyDtooH9KIxb1VbczFS8nWh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["QKDHdhPCooEURox0oZGc8HkLnPo","SaifdQsZjojftVxEOOLczfYbnIg","VlzGdbnFaonbCSxrVkTc0h8xnhf","LnS4dBWquo1Nj8xo5BecxNiVnff"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"QKDHdhPCooEURox0oZGc8HkLnPo":{"id":"QKDHdhPCooEURox0oZGc8HkLnPo","snapshot":{"type":"text","parent_id":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9"},"text":{"0":"Result①: "}}},"align":"","folded":false}},"SaifdQsZjojftVxEOOLczfYbnIg":{"id":"SaifdQsZjojftVxEOOLczfYbnIg","snapshot":{"type":"text","parent_id":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+16"},"text":{"0":"PC1---Input cable 2 ---(Black monitors) "}}},"align":"","folded":false}},"VlzGdbnFaonbCSxrVkTc0h8xnhf":{"id":"VlzGdbnFaonbCSxrVkTc0h8xnhf","snapshot":{"type":"text","parent_id":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1b"},"text":{"0":"PC2---Input cable 1 ---(The working monitors)"}}},"align":"","folded":false}},"LnS4dBWquo1Nj8xo5BecxNiVnff":{"id":"LnS4dBWquo1Nj8xo5BecxNiVnff","snapshot":{"type":"text","parent_id":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+7q"},"text":{"0":"The black screen issue persists with PC1, while PC2 continues to display normally. This suggests that the cable connected to PC1 is functioning properly. You can attempt connecting it to another port on PC1 or provide us with the specific model ID of PC1 for further assistance."}}},"align":"","folded":false}},"V1fNdygKJoJmfWxGJgvc5OdZn1d":{"id":"V1fNdygKJoJmfWxGJgvc5OdZn1d","snapshot":{"type":"callout","parent_id":"En9JdxYjhoiTq2x4DHIcX5Wzn9d","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["Y3qXdGv4QoLkgDxW9GYcaUbBnxd","Js6LdoBXtooNnNxDgovcmjyln3e","SCBOdNty9owFSxxC7oncprvzneb","HdJGdQfeso0hk7xlqgdcPKiKnFh"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"Y3qXdGv4QoLkgDxW9GYcaUbBnxd":{"id":"Y3qXdGv4QoLkgDxW9GYcaUbBnxd","snapshot":{"type":"text","parent_id":"V1fNdygKJoJmfWxGJgvc5OdZn1d","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9"},"text":{"0":"Result②: "}}},"align":"","folded":false}},"Js6LdoBXtooNnNxDgovcmjyln3e":{"id":"Js6LdoBXtooNnNxDgovcmjyln3e","snapshot":{"type":"text","parent_id":"V1fNdygKJoJmfWxGJgvc5OdZn1d","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1a"},"text":{"0":"PC1---Input cable2 ---(The working monitors)"}}},"align":"","folded":false}},"SCBOdNty9owFSxxC7oncprvzneb":{"id":"SCBOdNty9owFSxxC7oncprvzneb","snapshot":{"type":"text","parent_id":"V1fNdygKJoJmfWxGJgvc5OdZn1d","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+13"},"text":{"0":"PC2---Input cable 1---(Black monitor)"}}},"align":"","folded":false}},"HdJGdQfeso0hk7xlqgdcPKiKnFh":{"id":"HdJGdQfeso0hk7xlqgdcPKiKnFh","snapshot":{"type":"text","parent_id":"V1fNdygKJoJmfWxGJgvc5OdZn1d","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7217625069923860482"],"1":["bold","true"],"2":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0+47*0*1*2+1e*0+21"},"text":{"0":"The black screen issue on PC1 has been resolved and it now displays normally. However, PC2, which was previously working fine, now has a black screen. This indicates a potential cable problem with PC2. We recommend replacing the HDMI cable connected to PC2 to fix the issue."}}},"align":"","folded":false}},"OxD0dpogRo6pf1xC89zcFYN2nxd":{"id":"OxD0dpogRo6pf1xC89zcFYN2nxd","snapshot":{"type":"callout","parent_id":"I0gEdxlp9osDMxxp8ZpcNOn2nbf","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["YlS0dQGQ3oqibtx38nec24iAnYd","MBWsdbdFio5tydxfrQ7cC8xwnUd","GZ9CdCJUeodCeoxk2nuc8Gsynqb","NjrhdgNEUoUH62x0leCcat0bnxf","KM6ldiIZ7oset6xPIffcpWBsn8c"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"YlS0dQGQ3oqibtx38nec24iAnYd":{"id":"YlS0dQGQ3oqibtx38nec24iAnYd","snapshot":{"type":"text","parent_id":"OxD0dpogRo6pf1xC89zcFYN2nxd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9"},"text":{"0":"Result①: "}}},"align":"","folded":false}},"MBWsdbdFio5tydxfrQ7cC8xwnUd":{"id":"MBWsdbdFio5tydxfrQ7cC8xwnUd","snapshot":{"type":"text","parent_id":"OxD0dpogRo6pf1xC89zcFYN2nxd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+18"},"text":{"0":"Monitor1 --output 1 port--(Black monitor) "}}},"align":"","folded":false}},"GZ9CdCJUeodCeoxk2nuc8Gsynqb":{"id":"GZ9CdCJUeodCeoxk2nuc8Gsynqb","snapshot":{"type":"text","parent_id":"OxD0dpogRo6pf1xC89zcFYN2nxd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1c"},"text":{"0":"Monitor2--output 2 port--(The working monitor)"}}},"align":"","folded":false}},"NjrhdgNEUoUH62x0leCcat0bnxf":{"id":"NjrhdgNEUoUH62x0leCcat0bnxf","snapshot":{"type":"text","parent_id":"OxD0dpogRo6pf1xC89zcFYN2nxd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+7"},"text":{"0":"Result:"}}},"align":"","folded":false}},"KM6ldiIZ7oset6xPIffcpWBsn8c":{"id":"KM6ldiIZ7oset6xPIffcpWBsn8c","snapshot":{"type":"text","parent_id":"OxD0dpogRo6pf1xC89zcFYN2nxd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+43"},"text":{"0":"Monitor1 still displays a black screen, while Monitor2 remains functional, it suggests not the KVM port issue, and further investigation is needed."}}},"align":"","folded":false}},"DfPidF5j3oErWexJLZVclosmncg":{"id":"DfPidF5j3oErWexJLZVclosmncg","snapshot":{"type":"callout","parent_id":"KGMJdpmrkovGijxIifkcdz1mnYf","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["Ceuzd2IjyoNRCAxGC7NcYgr9nee","HnPydzVh4oC7UxxNzkPcu7g8nad","RBb0dHARSoZkPBxejH0cPHbynGg","KqQhdhInuoYp55xkVTHc4rgynLb","IHhudxgeEogHPExpZufcSnC2nNe"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"Ceuzd2IjyoNRCAxGC7NcYgr9nee":{"id":"Ceuzd2IjyoNRCAxGC7NcYgr9nee","snapshot":{"type":"text","parent_id":"DfPidF5j3oErWexJLZVclosmncg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+9"},"text":{"0":"Result②: "}}},"align":"","folded":false}},"HnPydzVh4oC7UxxNzkPcu7g8nad":{"id":"HnPydzVh4oC7UxxNzkPcu7g8nad","snapshot":{"type":"text","parent_id":"DfPidF5j3oErWexJLZVclosmncg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1e"},"text":{"0":"Monitor1 --output 2 port--(The working monitor) "}}},"align":"","folded":false}},"RBb0dHARSoZkPBxejH0cPHbynGg":{"id":"RBb0dHARSoZkPBxejH0cPHbynGg","snapshot":{"type":"text","parent_id":"DfPidF5j3oErWexJLZVclosmncg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+16"},"text":{"0":"Monitor2--output 1 port--(Black monitor)"}}},"align":"","folded":false}},"KqQhdhInuoYp55xkVTHc4rgynLb":{"id":"KqQhdhInuoYp55xkVTHc4rgynLb","snapshot":{"type":"text","parent_id":"DfPidF5j3oErWexJLZVclosmncg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+6"},"text":{"0":"Result"}}},"align":"","folded":false}},"IHhudxgeEogHPExpZufcSnC2nNe":{"id":"IHhudxgeEogHPExpZufcSnC2nNe","snapshot":{"type":"text","parent_id":"DfPidF5j3oErWexJLZVclosmncg","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1m*0*1+1w*0+2t"},"text":{"0":"Monitor1 turns to normal display and monitor2 goes black, which indicates the potential problem with the Matrix's output port. Please contact us via the chat window on the bottom right or submit feedback for further assistance."}}},"align":"","folded":false}},"KEBMdqLzooVWrsxl0O6coGYknxe":{"id":"KEBMdqLzooVWrsxl0O6coGYknxe","snapshot":{"type":"callout","parent_id":"LxphdM4Y7oFCgJxPrwYcyzPKn6p","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["SBafdF1i1ofz2hxsTc4c5dZXnlg","KtCtdvSSzo7kf0xhmWic7quen8d","Ig1cd5bmkojNRgxUDFBcdjp9nMd","KY8Mddf0EoKucNxjPlRcTdbsnId","TqrfdcEckoErCuxS4ABc7vlunGb"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"SBafdF1i1ofz2hxsTc4c5dZXnlg":{"id":"SBafdF1i1ofz2hxsTc4c5dZXnlg","snapshot":{"type":"text","parent_id":"KEBMdqLzooVWrsxl0O6coGYknxe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+a"},"text":{"0":" Result①: "}}},"align":"","folded":false}},"KtCtdvSSzo7kf0xhmWic7quen8d":{"id":"KtCtdvSSzo7kf0xhmWic7quen8d","snapshot":{"type":"text","parent_id":"KEBMdqLzooVWrsxl0O6coGYknxe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+18"},"text":{"0":"Monitor1 --output 2 port--(Black monitor) "}}},"align":"","folded":false}},"Ig1cd5bmkojNRgxUDFBcdjp9nMd":{"id":"Ig1cd5bmkojNRgxUDFBcdjp9nMd","snapshot":{"type":"text","parent_id":"KEBMdqLzooVWrsxl0O6coGYknxe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1d"},"text":{"0":"Monitor2--output 1 port--(The working monitor )"}}},"align":"","folded":false}},"KY8Mddf0EoKucNxjPlRcTdbsnId":{"id":"KY8Mddf0EoKucNxjPlRcTdbsnId","snapshot":{"type":"text","parent_id":"KEBMdqLzooVWrsxl0O6coGYknxe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+7"},"text":{"0":"Result:"}}},"align":"","folded":false}},"TqrfdcEckoErCuxS4ABc7vlunGb":{"id":"TqrfdcEckoErCuxS4ABc7vlunGb","snapshot":{"type":"text","parent_id":"KEBMdqLzooVWrsxl0O6coGYknxe","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+53"},"text":{"0":"Monitor 1 continues to display a black screen, while Monitor 2 remains functional. Please contact us via the chat window on the bottom right or submit feedback for further assistance."}}},"align":"","folded":false}},"JejMdiZhHoacOOxUiENctLWjnse":{"id":"JejMdiZhHoacOOxUiENctLWjnse","snapshot":{"type":"callout","parent_id":"RM5HdMnezoJ6gkxrjIMcNlVCnfd","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["Xka3dI5nTomEuGxngOucCcWInbc","BGHcdilqzooSzTxDamNcCAZxnyd","ICswdDBB4oHPUJx772Hc4UmGnLe"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}},"Xka3dI5nTomEuGxngOucCcWInbc":{"id":"Xka3dI5nTomEuGxngOucCcWInbc","snapshot":{"type":"text","parent_id":"JejMdiZhHoacOOxUiENctLWjnse","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0|1+a*0+18"},"text":{"0":"Result ②:\nMonitor1 --output 2 port--(Black monitor) "}}},"align":"","folded":false}},"BGHcdilqzooSzTxDamNcCAZxnyd":{"id":"BGHcdilqzooSzTxDamNcCAZxnyd","snapshot":{"type":"text","parent_id":"JejMdiZhHoacOOxUiENctLWjnse","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+1d"},"text":{"0":"Monitor2--output 1 port--(The working monitor )"}}},"align":"","folded":false}},"ICswdDBB4oHPUJx772Hc4UmGnLe":{"id":"ICswdDBB4oHPUJx772Hc4UmGnLe","snapshot":{"type":"text","parent_id":"JejMdiZhHoacOOxUiENctLWjnse","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7217625069923860482"],"1":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0|1+8*0+1t*0*1+17*0+2b"},"text":{"0":"Result:\nIf Monitor 1 returns to normal display but Monitor 2 goes black, there may be a problem with the HDMI cable. We recommend replacing the HDMI cable connected to Monitor2 to resolve this issue."}}},"align":"","folded":false}},"SFYLdWJKdotb9lxDPh0cXDudnje":{"id":"SFYLdWJKdotb9lxDPh0cXDudnje","snapshot":{"type":"grid","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["SulrdhdxToTcJxxwHWBc4pIlnbc","SuGbddqaSoOGptxfcdIcS5GInGb"]}},"SulrdhdxToTcJxxwHWBc4pIlnbc":{"id":"SulrdhdxToTcJxxwHWBc4pIlnbc","snapshot":{"type":"grid_column","parent_id":"SFYLdWJKdotb9lxDPh0cXDudnje","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["S76QdnRmqoFYRNxuvfBc0UMqnPe"],"width_ratio":0.5}},"SuGbddqaSoOGptxfcdIcS5GInGb":{"id":"SuGbddqaSoOGptxfcdIcS5GInGb","snapshot":{"type":"grid_column","parent_id":"SFYLdWJKdotb9lxDPh0cXDudnje","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["KpwKdA4qqoWttix1bvfcCtWEnSF"],"width_ratio":0.5}},"EzSXd0umvo5XJax4iGDc6SASnFf":{"id":"EzSXd0umvo5XJax4iGDc6SASnFf","snapshot":{"type":"grid","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["XfrUdyDtooH9KIxb1VbczFS8nWh","En9JdxYjhoiTq2x4DHIcX5Wzn9d"]}},"XfrUdyDtooH9KIxb1VbczFS8nWh":{"id":"XfrUdyDtooH9KIxb1VbczFS8nWh","snapshot":{"type":"grid_column","parent_id":"EzSXd0umvo5XJax4iGDc6SASnFf","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["Zn1kd8ZmnojsXxxKI3FcDbhNnLd"],"width_ratio":0.5}},"En9JdxYjhoiTq2x4DHIcX5Wzn9d":{"id":"En9JdxYjhoiTq2x4DHIcX5Wzn9d","snapshot":{"type":"grid_column","parent_id":"EzSXd0umvo5XJax4iGDc6SASnFf","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["V1fNdygKJoJmfWxGJgvc5OdZn1d"],"width_ratio":0.5}},"FeoWdtb9AoMsNMx9jIZcwLyandh":{"id":"FeoWdtb9AoMsNMx9jIZcwLyandh","snapshot":{"type":"grid","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["I0gEdxlp9osDMxxp8ZpcNOn2nbf","KGMJdpmrkovGijxIifkcdz1mnYf"]}},"I0gEdxlp9osDMxxp8ZpcNOn2nbf":{"id":"I0gEdxlp9osDMxxp8ZpcNOn2nbf","snapshot":{"type":"grid_column","parent_id":"FeoWdtb9AoMsNMx9jIZcwLyandh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["OxD0dpogRo6pf1xC89zcFYN2nxd"],"width_ratio":0.5}},"KGMJdpmrkovGijxIifkcdz1mnYf":{"id":"KGMJdpmrkovGijxIifkcdz1mnYf","snapshot":{"type":"grid_column","parent_id":"FeoWdtb9AoMsNMx9jIZcwLyandh","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["DfPidF5j3oErWexJLZVclosmncg"],"width_ratio":0.5}},"DSeYd8eMPoQz0wxIKmVcWu1Znye":{"id":"DSeYd8eMPoQz0wxIKmVcWu1Znye","snapshot":{"type":"grid","parent_id":"CjprdPXxzoueXixmOsqcStVUnZU","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["LxphdM4Y7oFCgJxPrwYcyzPKn6p","RM5HdMnezoJ6gkxrjIMcNlVCnfd"]}},"LxphdM4Y7oFCgJxPrwYcyzPKn6p":{"id":"LxphdM4Y7oFCgJxPrwYcyzPKn6p","snapshot":{"type":"grid_column","parent_id":"DSeYd8eMPoQz0wxIKmVcWu1Znye","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["KEBMdqLzooVWrsxl0O6coGYknxe"],"width_ratio":0.5}},"RM5HdMnezoJ6gkxrjIMcNlVCnfd":{"id":"RM5HdMnezoJ6gkxrjIMcNlVCnfd","snapshot":{"type":"grid_column","parent_id":"DSeYd8eMPoQz0wxIKmVcWu1Znye","comments":[],"revisions":[],"locked":false,"hidden":false,"author":"7217625069923860482","children":["JejMdiZhHoacOOxUiENctLWjnse"],"width_ratio":0.5}},"CjprdPXxzoueXixmOsqcStVUnZU":{"id":"CjprdPXxzoueXixmOsqcStVUnZU","snapshot":{"type":"page","parent_id":"","comments":null,"revisions":null,"locked":false,"hidden":false,"author":"7217625069923860482","children":["Sq61d25oKo1j6Jx69lrcRAi7ntb","UsHOdnb2moQLGOxQs1mciciAncg","PO81dw2BsomHkGxRu3tcBMoJnBd","T0VkdeJfDoMmFUxecLFcBVUDnCf","P17IdvofLo8QlFxFlRTcX5nan4f","PsRTdMCYroCZo4xy5dIcc0jInVh","PdmGdVlNEov0bExxKlbc3tDdnqb","Rzj1dIStnouEfTxamtwcuKdGnxh","UhU1dHh19oG3BLxMNNBcNWo2nIj","S29xdCsOxoPKAOxWqJqcC223nWc","ULYMdt1Ekok6xHxAepSco6TbnVb","UahWdexLGoRShLxxkWWcKKYBnR5","Q3NUd4sBOoH8JxxUSQgcWliJnQc","RWQvd0EJao5L9LxnQDUc2tSnnzb","CQAGds4opoE93hxK4FWcSgFWngf","AvmCdVEcWoClZIxm0nUccI84nTg","T24UdXPsLodP8yx4o2YcURlvn6g","TJIbdR8p2oLHtkx1XTIc4klJn8b","TGdWdzI0ro41WCx35tqcqRpBnYf","DpjWdsV8xo0kg6xpFWEcw2RqnOf","RJFcdE019obAbix3x1jcYRLInfc","QvZrdSreNoQI40xWrh4cgNuon4b","TpAldzw4So1Zz7xMQk0c6JpOnnd","ZQ2Udksp2oK37qxrpTJchpZWnsO","MKfNdxp7foqYNHxVNmscrHSanVh","U0kXdAhqUo4fnix5dDpcn2GSnEc","CuWKdEnlMoLOPrxWNm7ck4Jcnqd","UydhdmPluoLxgUxJiv0cMJP8n8g","HpNwd45e4owyqrxsEhrc5pFwnve","YLzvda4ZdoGWf7xn0xLcYZLanvj","Y4LWd2ygjoZGImxuIFIcOxZcnne","GkCZdxNmworzRjx9DvWc9tWknuh","PreUdNzy8ofUDhxzaTnc7hI1nOh","CxuFdNgqVoHwQPxjbtJcdL8NnY6","Lo6Xd0Ij1oTlnux7lmxchvJ0nhe","PHgSd05CpoZTpbx2RE8cybHYn0x","TdurdfwWjoEovUxHQt2ckgDbnic","BiMmdQyIkoZrXYxHXJicnHbQnUf","NKgedvc75oAGouxKXHBcOckIn9g","INvqdqpDfozLY3xHDtuceai8nJf","T5Tzdn52PocI71xIXOmchzNen1f","ToiRdQDEto7qVGxJvK1cw5Ssnga","RaumdW4INotzpuxVAYfc3S6XnRe","D2DuddvIZo4ZZcxwDN9c5X7jnmc","NFYqdLXEOoEb6xxBS6ncwuFrnpe","CPNRdobZ8oxfTHx1zDFc8WIRnnf","EvkYdwHm8oBFooxJPpWcR6CFnUe","W7mKdJEAToBrGKx9S1BctSZfn9d","NMsXd4IxeojaXmxQy7GcjALTnHh","FP1xdVNahoY8uqxzT9IcQ2VVnIb","JYkCd7zRzo6hFlxMJTnc7QWFnAd","MSa5dcKdKoUBUBxPRt7cuPLMn5Z","PjI8dsX8UoRSTHxfwQacxPEOnVd","EQa1dXb1NogopTxG9JDcli5InAf","W3bZd8uPKoa8rcxfZsIcevUenbf","Gjk7dUmkGoaf3PxaUI1cq6pCnbd","DlHCd8zztohpbDxFDLUcJe8xnNL","LJ7Cd1i3Son351xPZl5chbH3nTh","G76udwKAyodFHVxn1LbcE7vAngg","ES9gd2TUGoDJlfxXFCicVrHLnQB","J1jjdYfVjoIm9JxJWcdc71zinUb","Lm6idanMroQGQhxNxp0cG6oLnLb","VfzMdNKryo2QsCxtUxWcYPwRnqh","Q3kcduUX6oBo6ixwsdAcTeeSnyb","Kg1Ad5RVxomU5yxCu60czYRAn9g","S5i9dvvKKo2zpzxFEe9c6oBdn0e","KOdtdmL5Zot0ScxUKH1c6wupnxd","XKDId2iFioupPqxlMz2ceU9LnSh","Sp8SdTjFpoXy53xCwbXcbrExnuf","GaccdHhbboIE42xh6pBcNAw7nPf","RYTodFvI3oPyJAxXVi0cuBgtnIe","ROOidgFm7oSFVQxihv7cowSzn3c","LyhHdeyxTodObtx7dEbcBKyYnJd","SwTVdpAIjoYV2AxLbJmcMShTnYQ","Os6cdR7eboSIcVxk5kRcNgsGnJg","EeBOdetHHoOAqrxEYDncQf9nnmc","WmL7dIVG3ofGrSxFp57cQOpCnnb","CeEed8ECsoq2LCxZZ5lcKYsGnvc","OhIndmZSzoJFulx8YtlcGsEHnEc","UrLFdvR9NodwWExlIJUc4KXEnEg","A5EXdX0wUoPGfoxnBwEcGdBVnNe","HWOQd9DPeowqlRxoDAcc1DVVncc","SFYLdWJKdotb9lxDPh0cXDudnje","OXX9dVPDUohFskx6lGoco3apnFC","V8UQdThnFowjSexlQ0Uc5aHnnMS","CPxcdJ4z5o7eH6x9eoScMgIjnte","XDUud11qooxxPSxoP1CcOTxOnJg","E4kXdJWDsoH3LFxGv53cTxELnyW","XBOJdIffyoForyx0vlxcXAWKnBA","EzSXd0umvo5XJax4iGDc6SASnFf","C2ONdIC5boTaktxK5sPcwTkGneg","MN0LdYXVkowjoYxly8QcUAe6ndp","BDOwdcOBqopqE6x4LNccdkDrnRd","MUVGdq50QoPOBVxACfNc84z4nYe","AGRLdK8IuoWogSxH88jcavmynUx","DUVOd8eh4oE2nBxifpec5jwXnxg","AaGBdCXoVogRKVxShtCcNGWznPh","Kt7dd9F6IoQdKjxtFmocyt0EnFg","IYOUdDq9loCPaux39I7conIrnSe","FeoWdtb9AoMsNMx9jIZcwLyandh","RpvLds50xokWKWxSPUIcofksnWh","G2nRd8kLbotuQPx3m5DcLJhpn1c","RfGDdbgFLonBgtxKIvNcnBeEnoc","ZKjSdUzxRofYzcxByWKcYgbFnFg","B8qvdpQkNo7hrHxBDcuckRlUnVg","Two7dFGrfore0HxwIihcV4zHn5b","DSeYd8eMPoQz0wxIKmVcWu1Znye","DJs9dA6kIoBjIDxnlbWcqyTenQf","DZlQdR5EZo9K25x65qdcqTDtnDd","VT8hdrJ9loWCsuxily3cygBmn7c","OFMkdsGNKouUpnxusakcN1xQnUh","QZmcdsz1doSkQrxrbzkcWtGRnJh","DDR3dNdT5oP44vxke6Icnb9Mnme","PSoCdzgIEoIPdLxSPJucnK3znNb","RFRIdOCjpow6Q3xeiiDcTUsmn4e","PMwUdeWOwoeEtPxH5fpcZgqKnvr","O4sddBA5FoGdZaxTo39chUjxnhM","OjpBdRlVhoV66RxVTT7ccUXWnAg","JNaxdQfDvoY4FjxPUsLcoH8AnVb","DsnOdGISvoU5BVxq5oHcAJgAnCc","XtBCdZ2HyoJz2RxeqqScm0btn6x","I4kzddZIvoesEIx36tac6RMjnWf","QvVJd8ahUorwshxh7AUca08Ontg"],"text":{"apool":{"nextNum":1,"numToAttrib":{"0":["author","7217625069923860482"]}},"initialAttributedTexts":{"attribs":{"0":"*0+i"},"text":{"0":"HMA0404A60 FAQ 最终版"}}},"align":"","doc_info":{"editors":["7217625069923860482"],"options":["editors","create_time"],"deleted_editors":null}}}},"payloadMap":{"PO81dw2BsomHkGxRu3tcBMoJnBd":{"level":1},"PsRTdMCYroCZo4xy5dIcc0jInVh":{"level":1},"PdmGdVlNEov0bExxKlbc3tDdnqb":{"level":1},"Rzj1dIStnouEfTxamtwcuKdGnxh":{"level":1},"UhU1dHh19oG3BLxMNNBcNWo2nIj":{"level":1},"UahWdexLGoRShLxxkWWcKKYBnR5":{"level":1},"RWQvd0EJao5L9LxnQDUc2tSnnzb":{"level":1},"CQAGds4opoE93hxK4FWcSgFWngf":{"level":1},"AvmCdVEcWoClZIxm0nUccI84nTg":{"level":1},"T24UdXPsLodP8yx4o2YcURlvn6g":{"level":1},"TJIbdR8p2oLHtkx1XTIc4klJn8b":{"level":1},"DpjWdsV8xo0kg6xpFWEcw2RqnOf":{"level":1},"ZQ2Udksp2oK37qxrpTJchpZWnsO":{"level":1},"U0kXdAhqUo4fnix5dDpcn2GSnEc":{"level":1},"HpNwd45e4owyqrxsEhrc5pFwnve":{"level":1},"YLzvda4ZdoGWf7xn0xLcYZLanvj":{"level":1},"Y4LWd2ygjoZGImxuIFIcOxZcnne":{"level":1},"GkCZdxNmworzRjx9DvWc9tWknuh":{"level":1},"Lo6Xd0Ij1oTlnux7lmxchvJ0nhe":{"level":1},"PHgSd05CpoZTpbx2RE8cybHYn0x":{"level":1},"TdurdfwWjoEovUxHQt2ckgDbnic":{"level":1},"BiMmdQyIkoZrXYxHXJicnHbQnUf":{"level":1},"NKgedvc75oAGouxKXHBcOckIn9g":{"level":1},"INvqdqpDfozLY3xHDtuceai8nJf":{"level":1},"RaumdW4INotzpuxVAYfc3S6XnRe":{"level":1},"CPNRdobZ8oxfTHx1zDFc8WIRnnf":{"level":1},"NMsXd4IxeojaXmxQy7GcjALTnHh":{"level":1},"JYkCd7zRzo6hFlxMJTnc7QWFnAd":{"level":1},"MSa5dcKdKoUBUBxPRt7cuPLMn5Z":{"level":1},"Gjk7dUmkGoaf3PxaUI1cq6pCnbd":{"level":1},"LJ7Cd1i3Son351xPZl5chbH3nTh":{"level":1},"ES9gd2TUGoDJlfxXFCicVrHLnQB":{"level":1},"Lm6idanMroQGQhxNxp0cG6oLnLb":{"level":1},"Q3kcduUX6oBo6ixwsdAcTeeSnyb":{"level":1},"KOdtdmL5Zot0ScxUKH1c6wupnxd":{"level":1},"Sp8SdTjFpoXy53xCwbXcbrExnuf":{"level":1},"RYTodFvI3oPyJAxXVi0cuBgtnIe":{"level":1},"CeEed8ECsoq2LCxZZ5lcKYsGnvc":{"level":1},"OhIndmZSzoJFulx8YtlcGsEHnEc":{"level":1},"UrLFdvR9NodwWExlIJUc4KXEnEg":{"level":1},"A5EXdX0wUoPGfoxnBwEcGdBVnNe":{"level":1},"BSfPdAPEeo4tAgxweBec8dRynqd":{"level":1},"Ja6xdszKooQN48xcW0UcgwABnbl":{"level":1},"GNLKdJO9qoH1FSxZ7Q5cIx8tnPf":{"level":1},"SWVbd8hXAoc5STxaSeNcLRpjnWc":{"level":1},"ZZbedzRM5oLjUWx1dWkcADZanWd":{"level":1},"J2T7dFZ6GoTG81xbc7ycrMKAnxg":{"level":1},"VcFpdQY81osBa3x7GbWcg2Phnye":{"level":1},"GG1cdE2pbo2bBrxlG9acaPXZnMe":{"level":1},"V8UQdThnFowjSexlQ0Uc5aHnnMS":{"level":1},"CPxcdJ4z5o7eH6x9eoScMgIjnte":{"level":1},"XDUud11qooxxPSxoP1CcOTxOnJg":{"level":1},"E4kXdJWDsoH3LFxGv53cTxELnyW":{"level":1},"QKDHdhPCooEURox0oZGc8HkLnPo":{"level":1},"SaifdQsZjojftVxEOOLczfYbnIg":{"level":1},"VlzGdbnFaonbCSxrVkTc0h8xnhf":{"level":1},"LnS4dBWquo1Nj8xo5BecxNiVnff":{"level":1},"Y3qXdGv4QoLkgDxW9GYcaUbBnxd":{"level":1},"Js6LdoBXtooNnNxDgovcmjyln3e":{"level":1},"SCBOdNty9owFSxxC7oncprvzneb":{"level":1},"HdJGdQfeso0hk7xlqgdcPKiKnFh":{"level":1},"MN0LdYXVkowjoYxly8QcUAe6ndp":{"level":1},"MUVGdq50QoPOBVxACfNc84z4nYe":{"level":1},"AGRLdK8IuoWogSxH88jcavmynUx":{"level":1},"DUVOd8eh4oE2nBxifpec5jwXnxg":{"level":1},"AaGBdCXoVogRKVxShtCcNGWznPh":{"level":1},"Kt7dd9F6IoQdKjxtFmocyt0EnFg":{"level":1},"YlS0dQGQ3oqibtx38nec24iAnYd":{"level":1},"MBWsdbdFio5tydxfrQ7cC8xwnUd":{"level":1},"GZ9CdCJUeodCeoxk2nuc8Gsynqb":{"level":1},"NjrhdgNEUoUH62x0leCcat0bnxf":{"level":1},"KM6ldiIZ7oset6xPIffcpWBsn8c":{"level":1},"Ceuzd2IjyoNRCAxGC7NcYgr9nee":{"level":1},"HnPydzVh4oC7UxxNzkPcu7g8nad":{"level":1},"RBb0dHARSoZkPBxejH0cPHbynGg":{"level":1},"KqQhdhInuoYp55xkVTHc4rgynLb":{"level":1},"IHhudxgeEogHPExpZufcSnC2nNe":{"level":1},"RpvLds50xokWKWxSPUIcofksnWh":{"level":1},"G2nRd8kLbotuQPx3m5DcLJhpn1c":{"level":1},"RfGDdbgFLonBgtxKIvNcnBeEnoc":{"level":1},"ZKjSdUzxRofYzcxByWKcYgbFnFg":{"level":1},"B8qvdpQkNo7hrHxBDcuckRlUnVg":{"level":1},"SBafdF1i1ofz2hxsTc4c5dZXnlg":{"level":1},"KtCtdvSSzo7kf0xhmWic7quen8d":{"level":1},"Ig1cd5bmkojNRgxUDFBcdjp9nMd":{"level":1},"KY8Mddf0EoKucNxjPlRcTdbsnId":{"level":1},"TqrfdcEckoErCuxS4ABc7vlunGb":{"level":1},"Xka3dI5nTomEuGxngOucCcWInbc":{"level":1},"BGHcdilqzooSzTxDamNcCAZxnyd":{"level":1},"ICswdDBB4oHPUJx772Hc4UmGnLe":{"level":1},"VT8hdrJ9loWCsuxily3cygBmn7c":{"level":1},"DDR3dNdT5oP44vxke6Icnb9Mnme":{"level":1},"RFRIdOCjpow6Q3xeiiDcTUsmn4e":{"level":1},"O4sddBA5FoGdZaxTo39chUjxnhM":{"level":1},"JNaxdQfDvoY4FjxPUsLcoH8AnVb":{"level":1},"DsnOdGISvoU5BVxq5oHcAJgAnCc":{"level":1},"XtBCdZ2HyoJz2RxeqqScm0btn6x":{"level":1},"I4kzddZIvoesEIx36tac6RMjnWf":{"level":1},"QvVJd8ahUorwshxh7AUca08Ontg":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":2,"type":"block","recordId":"Sq61d25oKo1j6Jx69lrcRAi7ntb"},{"id":3,"type":"block","recordId":"UsHOdnb2moQLGOxQs1mciciAncg"},{"id":4,"type":"block","recordId":"PO81dw2BsomHkGxRu3tcBMoJnBd"},{"id":5,"type":"block","recordId":"T0VkdeJfDoMmFUxecLFcBVUDnCf"},{"id":6,"type":"block","recordId":"P17IdvofLo8QlFxFlRTcX5nan4f"},{"id":7,"type":"block","recordId":"PsRTdMCYroCZo4xy5dIcc0jInVh"},{"id":8,"type":"block","recordId":"PdmGdVlNEov0bExxKlbc3tDdnqb"},{"id":9,"type":"block","recordId":"Rzj1dIStnouEfTxamtwcuKdGnxh"},{"id":10,"type":"block","recordId":"UhU1dHh19oG3BLxMNNBcNWo2nIj"},{"id":11,"type":"block","recordId":"S29xdCsOxoPKAOxWqJqcC223nWc"},{"id":12,"type":"block","recordId":"ULYMdt1Ekok6xHxAepSco6TbnVb"},{"id":13,"type":"block","recordId":"UahWdexLGoRShLxxkWWcKKYBnR5"},{"id":14,"type":"block","recordId":"Q3NUd4sBOoH8JxxUSQgcWliJnQc"},{"id":15,"type":"block","recordId":"RWQvd0EJao5L9LxnQDUc2tSnnzb"},{"id":16,"type":"block","recordId":"CQAGds4opoE93hxK4FWcSgFWngf"},{"id":17,"type":"block","recordId":"AvmCdVEcWoClZIxm0nUccI84nTg"},{"id":18,"type":"block","recordId":"T24UdXPsLodP8yx4o2YcURlvn6g"},{"id":19,"type":"block","recordId":"TJIbdR8p2oLHtkx1XTIc4klJn8b"},{"id":20,"type":"block","recordId":"TGdWdzI0ro41WCx35tqcqRpBnYf"},{"id":21,"type":"block","recordId":"DpjWdsV8xo0kg6xpFWEcw2RqnOf"},{"id":22,"type":"block","recordId":"RJFcdE019obAbix3x1jcYRLInfc"},{"id":23,"type":"block","recordId":"QvZrdSreNoQI40xWrh4cgNuon4b"},{"id":24,"type":"block","recordId":"TpAldzw4So1Zz7xMQk0c6JpOnnd"},{"id":25,"type":"block","recordId":"ZQ2Udksp2oK37qxrpTJchpZWnsO"},{"id":26,"type":"block","recordId":"MKfNdxp7foqYNHxVNmscrHSanVh"},{"id":27,"type":"block","recordId":"U0kXdAhqUo4fnix5dDpcn2GSnEc"},{"id":28,"type":"block","recordId":"CuWKdEnlMoLOPrxWNm7ck4Jcnqd"},{"id":29,"type":"block","recordId":"UydhdmPluoLxgUxJiv0cMJP8n8g"},{"id":30,"type":"block","recordId":"HpNwd45e4owyqrxsEhrc5pFwnve"},{"id":31,"type":"block","recordId":"YLzvda4ZdoGWf7xn0xLcYZLanvj"},{"id":32,"type":"block","recordId":"Y4LWd2ygjoZGImxuIFIcOxZcnne"},{"id":33,"type":"block","recordId":"GkCZdxNmworzRjx9DvWc9tWknuh"},{"id":34,"type":"block","recordId":"PreUdNzy8ofUDhxzaTnc7hI1nOh"},{"id":35,"type":"block","recordId":"CxuFdNgqVoHwQPxjbtJcdL8NnY6"},{"id":36,"type":"block","recordId":"Lo6Xd0Ij1oTlnux7lmxchvJ0nhe"},{"id":37,"type":"block","recordId":"PHgSd05CpoZTpbx2RE8cybHYn0x"},{"id":38,"type":"block","recordId":"TdurdfwWjoEovUxHQt2ckgDbnic"},{"id":39,"type":"block","recordId":"BiMmdQyIkoZrXYxHXJicnHbQnUf"},{"id":40,"type":"block","recordId":"NKgedvc75oAGouxKXHBcOckIn9g"},{"id":41,"type":"block","recordId":"INvqdqpDfozLY3xHDtuceai8nJf"},{"id":42,"type":"block","recordId":"T5Tzdn52PocI71xIXOmchzNen1f"},{"id":43,"type":"block","recordId":"ToiRdQDEto7qVGxJvK1cw5Ssnga"},{"id":44,"type":"block","recordId":"RaumdW4INotzpuxVAYfc3S6XnRe"},{"id":45,"type":"block","recordId":"D2DuddvIZo4ZZcxwDN9c5X7jnmc"},{"id":46,"type":"block","recordId":"NFYqdLXEOoEb6xxBS6ncwuFrnpe"},{"id":47,"type":"block","recordId":"CPNRdobZ8oxfTHx1zDFc8WIRnnf"},{"id":48,"type":"block","recordId":"EvkYdwHm8oBFooxJPpWcR6CFnUe"},{"id":49,"type":"block","recordId":"W7mKdJEAToBrGKx9S1BctSZfn9d"},{"id":50,"type":"block","recordId":"NMsXd4IxeojaXmxQy7GcjALTnHh"},{"id":51,"type":"block","recordId":"FP1xdVNahoY8uqxzT9IcQ2VVnIb"},{"id":52,"type":"block","recordId":"JYkCd7zRzo6hFlxMJTnc7QWFnAd"},{"id":53,"type":"block","recordId":"MSa5dcKdKoUBUBxPRt7cuPLMn5Z"},{"id":54,"type":"block","recordId":"PjI8dsX8UoRSTHxfwQacxPEOnVd"},{"id":55,"type":"block","recordId":"EQa1dXb1NogopTxG9JDcli5InAf"},{"id":56,"type":"block","recordId":"W3bZd8uPKoa8rcxfZsIcevUenbf"},{"id":57,"type":"block","recordId":"Gjk7dUmkGoaf3PxaUI1cq6pCnbd"},{"id":58,"type":"block","recordId":"DlHCd8zztohpbDxFDLUcJe8xnNL"},{"id":59,"type":"block","recordId":"LJ7Cd1i3Son351xPZl5chbH3nTh"},{"id":60,"type":"block","recordId":"G76udwKAyodFHVxn1LbcE7vAngg"},{"id":61,"type":"block","recordId":"ES9gd2TUGoDJlfxXFCicVrHLnQB"},{"id":62,"type":"block","recordId":"J1jjdYfVjoIm9JxJWcdc71zinUb"},{"id":63,"type":"block","recordId":"Lm6idanMroQGQhxNxp0cG6oLnLb"},{"id":64,"type":"block","recordId":"VfzMdNKryo2QsCxtUxWcYPwRnqh"},{"id":65,"type":"block","recordId":"Q3kcduUX6oBo6ixwsdAcTeeSnyb"},{"id":66,"type":"block","recordId":"Kg1Ad5RVxomU5yxCu60czYRAn9g"},{"id":67,"type":"block","recordId":"S5i9dvvKKo2zpzxFEe9c6oBdn0e"},{"id":68,"type":"block","recordId":"KOdtdmL5Zot0ScxUKH1c6wupnxd"},{"id":69,"type":"block","recordId":"XKDId2iFioupPqxlMz2ceU9LnSh"},{"id":70,"type":"block","recordId":"Sp8SdTjFpoXy53xCwbXcbrExnuf"},{"id":71,"type":"block","recordId":"GaccdHhbboIE42xh6pBcNAw7nPf"},{"id":72,"type":"block","recordId":"RYTodFvI3oPyJAxXVi0cuBgtnIe"},{"id":73,"type":"block","recordId":"ROOidgFm7oSFVQxihv7cowSzn3c"},{"id":74,"type":"block","recordId":"LyhHdeyxTodObtx7dEbcBKyYnJd"},{"id":75,"type":"block","recordId":"SwTVdpAIjoYV2AxLbJmcMShTnYQ"},{"id":76,"type":"block","recordId":"Os6cdR7eboSIcVxk5kRcNgsGnJg"},{"id":77,"type":"block","recordId":"EeBOdetHHoOAqrxEYDncQf9nnmc"},{"id":78,"type":"block","recordId":"WmL7dIVG3ofGrSxFp57cQOpCnnb"},{"id":79,"type":"block","recordId":"CeEed8ECsoq2LCxZZ5lcKYsGnvc"},{"id":80,"type":"block","recordId":"OhIndmZSzoJFulx8YtlcGsEHnEc"},{"id":81,"type":"block","recordId":"UrLFdvR9NodwWExlIJUc4KXEnEg"},{"id":82,"type":"block","recordId":"A5EXdX0wUoPGfoxnBwEcGdBVnNe"},{"id":83,"type":"block","recordId":"HWOQd9DPeowqlRxoDAcc1DVVncc"},{"id":128,"type":"block","recordId":"S76QdnRmqoFYRNxuvfBc0UMqnPe"},{"id":134,"type":"block","recordId":"KpwKdA4qqoWttix1bvfcCtWEnSF"},{"id":85,"type":"block","recordId":"OXX9dVPDUohFskx6lGoco3apnFC"},{"id":86,"type":"block","recordId":"V8UQdThnFowjSexlQ0Uc5aHnnMS"},{"id":87,"type":"block","recordId":"CPxcdJ4z5o7eH6x9eoScMgIjnte"},{"id":88,"type":"block","recordId":"XDUud11qooxxPSxoP1CcOTxOnJg"},{"id":89,"type":"block","recordId":"E4kXdJWDsoH3LFxGv53cTxELnyW"},{"id":90,"type":"block","recordId":"XBOJdIffyoForyx0vlxcXAWKnBA"},{"id":140,"type":"block","recordId":"Zn1kd8ZmnojsXxxKI3FcDbhNnLd"},{"id":146,"type":"block","recordId":"V1fNdygKJoJmfWxGJgvc5OdZn1d"},{"id":92,"type":"block","recordId":"C2ONdIC5boTaktxK5sPcwTkGneg"},{"id":93,"type":"block","recordId":"MN0LdYXVkowjoYxly8QcUAe6ndp"},{"id":94,"type":"block","recordId":"BDOwdcOBqopqE6x4LNccdkDrnRd"},{"id":95,"type":"block","recordId":"MUVGdq50QoPOBVxACfNc84z4nYe"},{"id":96,"type":"block","recordId":"AGRLdK8IuoWogSxH88jcavmynUx"},{"id":97,"type":"block","recordId":"DUVOd8eh4oE2nBxifpec5jwXnxg"},{"id":98,"type":"block","recordId":"AaGBdCXoVogRKVxShtCcNGWznPh"},{"id":99,"type":"block","recordId":"Kt7dd9F6IoQdKjxtFmocyt0EnFg"},{"id":100,"type":"block","recordId":"IYOUdDq9loCPaux39I7conIrnSe"},{"id":152,"type":"block","recordId":"OxD0dpogRo6pf1xC89zcFYN2nxd"},{"id":159,"type":"block","recordId":"DfPidF5j3oErWexJLZVclosmncg"},{"id":102,"type":"block","recordId":"RpvLds50xokWKWxSPUIcofksnWh"},{"id":103,"type":"block","recordId":"G2nRd8kLbotuQPx3m5DcLJhpn1c"},{"id":104,"type":"block","recordId":"RfGDdbgFLonBgtxKIvNcnBeEnoc"},{"id":105,"type":"block","recordId":"ZKjSdUzxRofYzcxByWKcYgbFnFg"},{"id":106,"type":"block","recordId":"B8qvdpQkNo7hrHxBDcuckRlUnVg"},{"id":107,"type":"block","recordId":"Two7dFGrfore0HxwIihcV4zHn5b"},{"id":166,"type":"block","recordId":"KEBMdqLzooVWrsxl0O6coGYknxe"},{"id":173,"type":"block","recordId":"JejMdiZhHoacOOxUiENctLWjnse"},{"id":109,"type":"block","recordId":"DJs9dA6kIoBjIDxnlbWcqyTenQf"},{"id":110,"type":"block","recordId":"DZlQdR5EZo9K25x65qdcqTDtnDd"},{"id":111,"type":"block","recordId":"VT8hdrJ9loWCsuxily3cygBmn7c"},{"id":112,"type":"block","recordId":"OFMkdsGNKouUpnxusakcN1xQnUh"},{"id":113,"type":"block","recordId":"QZmcdsz1doSkQrxrbzkcWtGRnJh"},{"id":114,"type":"block","recordId":"DDR3dNdT5oP44vxke6Icnb9Mnme"},{"id":115,"type":"block","recordId":"PSoCdzgIEoIPdLxSPJucnK3znNb"},{"id":116,"type":"block","recordId":"RFRIdOCjpow6Q3xeiiDcTUsmn4e"},{"id":117,"type":"block","recordId":"PMwUdeWOwoeEtPxH5fpcZgqKnvr"},{"id":118,"type":"block","recordId":"O4sddBA5FoGdZaxTo39chUjxnhM"},{"id":119,"type":"block","recordId":"OjpBdRlVhoV66RxVTT7ccUXWnAg"},{"id":120,"type":"block","recordId":"JNaxdQfDvoY4FjxPUsLcoH8AnVb"},{"id":121,"type":"block","recordId":"DsnOdGISvoU5BVxq5oHcAJgAnCc"},{"id":122,"type":"block","recordId":"XtBCdZ2HyoJz2RxeqqScm0btn6x"},{"id":123,"type":"block","recordId":"I4kzddZIvoesEIx36tac6RMjnWf"},{"id":124,"type":"block","recordId":"QvVJd8ahUorwshxh7AUca08Ontg"}],"pasteFlag":"05013045-53b3-4768-9486-90b758f2a400"}" data-lark-record-format="docx/record" class="lark-record-clipboard"
Comments
0 comments