Pre-sales FAQ:

1. Q: How do I connect my devices to the CKS202-P23?

Connect PC 1 and PC 2 in different cases as follows:

Connect KVM's HDMI output ports to 2 HDMI monitors with 2 HDMI cables:

2. Q: What is MST Mode?

A: The traditional dual monitor KVM switch needs to connect two cables to each input device for the normal use of the dual monitor function. But our USB-C dual monitor KVM Switch, CKS0202-P23 supports Multi-Stream Transport(MST) mode allowing dual HDMI displays from a single USB-C source.

If your Windows OS PC with USB-C port and is DisplayPort 1.2 compliant, you can adopt two console monitors from it by connecting one single USB-C cable according to the pictures below, the display mode will enable MST mode automatically.

Tips: Up to now, devices running Apple’s Mac OS, Ubuntu, and other operating systems do not support MST mode. This means that those devices need to be connected to the KVM by using two USB-C cable.

3. Q: How many display modes are available for CKS202-P23?

A: The CKS0202-P23 KVM offers 2 display modes. You can choose to implement 2-screen extended display or duplicate display or display different PCs on 2 monitors.

• Display Mode 1: Display the same PC:

• Display Mode 2: Display the different PCs:

4. Q: How should I connect my keyboard and mouse?

A: Inside the packaging, you will find four USB-C cables. Using the USB-C cables to connect your computer to the KVM not only transmits audio and video signals but also facilitates the transfer of USB data, enabling proper control of your computer using the keyboard and mouse. Once you have connected the USB-C cables, you can further connect your keyboard and mouse to the dedicated keyboard and mouse ports on the KVM.

5. Q: Can I use the keyboard and mouse on two computers simultaneously?

A: Our KVMs are used to share a set of keyboard and mouse between two computers, and the keyboard and mouse are not used between the two computers at the same time, but the sharing of keyboard and mouse is achieved by switching input devices. In display mode 2 (2 monitors display the different PCs), you can double-click [Right-Alt] to switch the focus of the keyboard and mouse. This way, you can control both computers without the need to physically disconnect and reconnect the peripherals each time you want to switch between them.

6. Q: Does CKS202-P23 support Bluetooth keyboard and mouse?

A: This model does not support Bluetooth keyboard and mouse, and all our KVMs do not support Bluetooth keyboard and mouse, but they all support 2.4GHz wireless keyboard and mouse and are compatible with a wide range of mechanical keyboards and mice, wireless keyboards, and mice, and multimedia keyboards and mice.

7. Q: Can the USB 3.0 port on the front panel charge my computer? If not, can the KVM charge my computer?

A: The USB 3.0 port on the front panel supports charging functionality with a maximum output power of 7.5W. So, it is designed to charge mobile phones or tablets and is not suitable for charging laptops or computers.

However, connect the laptops to the rear Type-C video ports of the KVM and they will be charged. Please be aware that only by connecting the device to the port marked "A" can it be charged. When the laptop is connected to both the KVM and the original charger, the charger will give priority to charging it. Additionally, the USB-C port on the laptop needs to support the charging protocol to be able to charge.

8. Q: Does CKS202-P23 support audio and USB locking?

A: The CKS0202-P23 does not support locking audio and USB focus. However, you can switch separately audio focus and USB focus using a set of hotkeys as follows:

To switch the USB 3.0 device connected to the KVM between 2 PCs in display mode 2, use the following hotkey combination: [Right-Ctrl]→[Right-Ctrl]→[↑]

To switch the audio focus between 2 PCs, use the following hotkey combination: [Right-Ctrl]→[Right-Ctrl]→[↓]

9. Q: Does CKS202-P23 have a LAN port?

A: Yes, it does. CKS0202-P23 has a built-in USB Ethernet Adapter, which adds a standard RJ45 port to your Ultrabook and notebook that is connected to the KVM and allows you to connect your computer or tablet to a router or network switch for wired network connection. Full 100Mbps Ethernet for fast, stable data transfer, more reliable than most wireless connections. Only one network cable can provide a wired network connection for your 2 PCs at the same time.

The LAN port on CKS0202-P23 is solely designed for connecting network cables to enable all connected PCs to access the network. It does not support the use of control software to control and manage the KVM.

10. Q: How do I switch the input sources via the buttons on the front panel?

A:

• Press [Select] button to switch between PCs on display mode.
• Press [A]/[B] button to switch between PCs on the corresponding monitor on display mode.
• The indicator lights blue means the current PC’s main desktop is displayed on the marked monitor, it lights green means the current PC’s subordinate desktop is displayed on the marked monitor. For example, press [A] until you see the 1 LED is lit blue, which means you have selected PC1 Input A as input for Display A; press [B] until you see the 2 LED is lit green, which means you have selected PC2 Input B as input for Display B.

• When switching individually, the default channel selection sequence is PC1 Input A - PC1 Input B - PC2 Input A - PC2 Input B. If one of the monitors has already determined the display channel, the channel selection of the other monitor will automatically skip the channel displayed by the previous monitor. For example, when Display A displays PC1 InputA, the PC1 InputA port displayed by DisplayA will be skipped when DisplayB is switched.

11. Q: How to switch the input source?

A: There are three methods to switch the input source: the front panel button, keyboard hotkey, and infrared remote control.

The front panel button:

Press [Select] button to switch between PCs on display mode 1.

Press [A]/[B] button to switch between PCs on the corresponding monitor on display mode 2. (The "A" and "B" buttons on the front panel, as well as the "⬅" and "➡" keys used with hotkeys, are specifically designed for switching between video output channels.)

Keyboard hotkey:

Select previous input port: [Right-Ctrl]→[Right-Ctrl]→[PgUp]

Select next input port: [Right-Ctrl]→[Right-Ctrl]→[PgDn]

Select port by port number(i.e. the display mode 1): [Right-Ctrl]→[Right-Ctrl]→[1]~[4]

Switch to display mode 2:

Think of display A as the main display, switch images on display B:：[Right-Ctrl] → [Right-Ctrl] → [→]

Think of display B as the main display, switch images on display A:：[Right-Ctrl] → [Right-Ctrl] → [←] Switch USB 3.0 device connected to the KVM between 2 PCs on display mode 2: [Right-Ctrl]→[Right-Ctrl]→[↑]

Switch audio focus between 2 PCs: [Right-Ctrl]→[Right-Ctrl]→[↓]

Switch KVM focus in display mode 2: [Right-Alt]→[Right-Alt]

Infrared remote control:

12. Q: What are the differences between CKS202-P23 and HKS0202A2U?

A:

	CKS0202-P23	HKS202-P23
Input ports	2x(USB-C+USB-C)	2x(HDMI+HDMI+USB-B)
The ability of charging computers	The laptops connected to the port marked "A" can be charged	Not support
LAN port	√	×
MST mode	√	×
Power supply	20V	12V

13. Q: Does the CKS202-P23 feature EDID emulation?

A: Yes, it supports EDID emulators in each input port to keep PCs always having correct display information. (Note: this function is supported only in display mode 1)

14. Q: Does CKS202-P23 support operation at a 4K60Hz resolution?

A: Yes, the CKS0202-P23 supports 4K resolutions up to 3840x2160 (4K) @60Hz, 3440x1440@100Hz, 2560x1440@120Hz, 2560x1440@144Hz(DSC), and is also backward compatible. However, this model do not support 5120x1440p.

15. Q: Does CKS202-P23 support G-Sync?

A: About the G-Sync, it needs HDMI 2.1 or DP 1.2, G-Sync HDR needs DP 1.4, but now display manufacturers HDMI 2.0 can also pass G-Sync certification, so whether G-Sync is supported depends on whether your input device supports it.

It needs to be noted that:

① First of all, your input and output source device needs to support G-Sync.

② Our KVM will not make any modification to your video signal (data pass-through)

③ Our USB 3.0 HDMI KVM Switch supports the HDMI 2.0 protocol. The maximum bandwidth is 18gbps. Using G-Sync will cause a certain instantaneous bandwidth increase.

Therefore, when you use this function, you must pay attention to bandwidth issues. Please be careful not to exceed the maximum bandwidth limit.

16. Q: I have an Apple MacBook Pro 16" 2021, a Dell XPS 17 9720 laptop, and two PHILIPS 276E8VJSB 27" Monitors. I want to use the two monitors, keyboard, and mouse to switch between both computers. Which KVM is suitable for me?

A: Based on your situation, we have CKS0202-P23 KVM which could meet your demands. It supports 4K60 resolution and comes with USB 3.0 ports.

It is important to note that each computer will require 1 USB-C port and each monitor will require 1 HDMI port when connecting CKS0202-P23. Our package includes all the necessary cables required for the computer end. Any additional cables or conversion cables will need to be purchased separately.

To assist you in selecting the appropriate cables for specific devices, you can check the reference list below:

CKS0202-P23:

① Apple MacBook Pro 16" 2021: two USB-C cables

② Dell XPS 17 9720 laptop: one USB-C cable

③2x PHILIPS 276E8VJSB 27" Monitor: one HDMI cable EACH

If you have other concerns, please feel free to reach out to our customer support center via the contact information located in the bottom right popup widget of our official website for assistance. We are here to help.

17. Q: What keyboards are compatible with your KVM?

A: Our KVM is compatible with most keyboards. Considering our KVM's keyboard and mouse dedicated ports are equipped with special hotkey chips, there are some typical reasons that may cause compatibility issues:

① Some keyboard models use proprietary protocols that are temporarily incompatible with the dedicated ports on our KVM.

② Certain keyboard models, when plugged into the dedicated ports on the KVM, consume excessive bandwidth, leading to compatibility issues such as keyboard lag or key sticking.

To address these compatibility issues, we recommend customers connect keyboards that encounter problems when plugged into the keyboard and mouse dedicated ports on the KVM to the USB 2.0/3.0 ports on the KVM. The USB 2.0/3.0 ports do not have the built-in special chips found in the dedicated keyboard and mouse ports. Plugging your keyboard into the USB 2.0/3.0 ports effectively treats it as if it were directly connected to the computer.

Due to the wide variety of keyboard models available in the market, our R&D department cannot conduct compatibility tests on every keyboard. Below are some keyboard models that have been reported as incompatible by customers: Dell KB813, Cherry KC 1000SC(and similar keyboards with a card slot), Logitech MX series (some of which cannot manually switch between Windows and macOS modes), Roccat, and certain Microsoft keyboard models.

You can also refer to keyboard and mouse models that have been tested and approved by our R&D department:

18. Q: What is the recommended operating temperature for your product?

A: The CKS0202-P23 is designed to operate within a temperature range of 0 to 50 degrees Celsius. Please note that our products fall under the category of consumer electronics and are not industrial-grade equipment.

19. Q: Is it safe to use your KVM?

A: Yes, it is. Our KVM falls under the category of physical KVMs. It is designed specifically for switching and transmission of audio, video, and USB data. One remarkable aspect of our KVM system is that it functions independently of internet connectivity; it simply requires a power connection to operate.

Our KVM employs a direct data transmission mode, ensuring that no alterations are made to the transferred data during the process. Furthermore, it is important to note that the KVM does not possess any storage functionality, alleviating any concerns about potential data leaks. Essentially, our KVM serves as a dedicated device that not only ensures an absence of data exchange between connected hosts but also facilitates the shared use of a single set of keyboard, mouse, and display between two host systems, all achieved through a physically isolated switching mechanism.

20. Q: Why should I choose your products?

A:

• We specialize in a variety of KVMs, including single-monitor KVMs, dual-monitor KVMs, and triple-monitor KVMs.
• Our multi-monitor KVMs offer two display modes: dual-screen mode (where both monitors simultaneously display the same input source) and extended screen mode (where both monitors simultaneously display two different input sources).
• This KVM is the newest addition to our lineup, and features MST functionality, enabling multiple screen outputs through a single cable and optimizing port performance. When faced with limited video ports on your computer, this KVM with MST support resolves connectivity challenges efficiently.
• Most of our products currently support high-resolution displays at 4K60Hz.
• Our products come equipped with an independent audio interface and multiple additional USB2.0/USB 3.0 ports.
• Convenient operation with multiple switching options (front-panel buttons/remote control/keyboard hotkeys).
• Our KVMs are designed with keyboard and mouse pass-through functionality, ensuring compatibility with a wide range of keyboard and mouse devices.
• Join our VIP membership program to extend the warranty period and enjoy significant discounts for trade-ins.
• Enjoy peace of mind with our reliable after-sales service.

After-sales FAQ:

1. Q: Can I disable the buzzer sound on the KVM?

2. Q: Why can't I switch input sources by pressing Scroll Lock + Scroll Lock + 1?

3. Q: How to change the hotkey trigger keys? Can I change it to any key?

• 10 seconds after powering on the KVM, press and keep holding the [Select] button on the front panel until you hear the buzzer beeping and the control hotkey is switched.
• Press the keyboard hotkeys to cyclically switch the control hotkey. The hotkey combination is [Hotkey]+[Hotkey]+[F1], you can modify the trigger hotkeys to which you want according to the sequence shown in the figure below.

4. Q: There is no USB-C port on my computer. How can I connect to the CKS202-P23?

5. Q: Why do my keyboard and mouse not work at all?

• Please make sure your keyboard and mouse are wired type or with a USB receiver. Our KVM does not support keyboards and mice that can only be connected by Bluetooth.
• Please check if each computer has a USB-C cable connected to the KVM. Using the USB-C cables to connect your computers to the KVM not only transmits audio and video signals but also facilitates the transfer of USB data, enabling proper control of your computer using the keyboard and mouse.
• If all the cables are connected, please check if your keyboard and mouse are plugged into the dedicated keyboard and mouse ports on the KVM; and whether you can't use the keyboard and mouse normally no matter which input source you switch to.
• If so, please try plugging it into the USB 3.0 ports.
• If the keyboard and mouse do not work when plugged into the dedicated keyboard and mouse ports, but work normally when plugged into the USB3.0 ports, there may be compatibility problems between the keyboard and mouse you are using and the KVM or the dedicated keyboard and mouse ports may be damaged. Please contact our customer support center via the contact information in the widget in the bottom right corner of our official website and send your keyboard and mouse model number to our customer service, and we will make further confirmation for you.

6. Q: Why can't I use hotkeys?

• Please check if your keyboard is plugged into the USB 3.0 ports on the KVM. If it is, plug the keyboard into the dedicated keyboard and mouse ports on the KVM instead.
• Try pressing different key combinations to see if the hotkey trigger has accidentally been set to another key. The default hotkey trigger for CKS0202-P23 is Right-Ctrl. Please try pressing Scroll Lock+Scroll Lock+1/Left-Ctrl+Left-Ctrl+1 to check if it works. Additionally, CKS0202-P23 supports changing the hotkey trigger to Scroll Lock, Right-Ctrl, or Left-Ctrl.
• Check if your keyboard has a [Fn] key. If it does, press [Fn]+[Right-Ctrl]+[Right-Ctrl]+1/2 to see if it allows normal operation.
• If the issue persists, please contact our customer support center via the contact information in the widget in the bottom right corner of our official website and send your keyboard and mouse model number to our customer service, and we will make further confirmation for you.

7. Q: Why can't I hear any sound when I plug my audio device into the KVM?

8. Q: Why are both of my monitors displaying a black screen when I connect my devices to the KVM?

9. Q: Why is one of my monitors black when I connect my device to the KVM?

10. Q: Why are one/both of my monitors displaying a flickering screen when I connect my devices to the KVM?

11. Q: What should I do if I've lost the remote control for my KVM switch?

12. Q: Does the product have a factory reset function?

13. Q: Does the product support firmware updates?

14. Q: Does the product support 7*24 hours of work?

A: Our product supports continuous power-on and operation. However, to extend the lifespan of the KVM, we will recommend customers turn off the power when not in use. If you require the KVM to stay on continuously, we suggest ensuring a stable power supply environment and regularly checking the KVM's status.