HDC202-X24(FAQ)

1. What to do if there is no video output?

Confirm if the KVM is switched on via the front panel indicator lights being lit or not.
Confirm whether the input devices have been connected to the input ports on the KVM and the corresponding channel has been selected for outputting to the corresponding monitor.
Make sure all cables are functioning properly, which can be proved by testing if the monitor can display properly with the input device directly connected using the cable to be verified.
Ensure that the USB-C port onthe computer which is connected to PC 1 input port on the KVM features Thunderbolt protocol, or supports DP Alt Mode.

1) 4K@60Hz backwards compatible;

2) 2K@120Hz backwards compatible;

3) 3440X1440@100Hz backwards compatible;

4) 1080P@240Hz backwards compatible.

Currently HDC202-X24 doesn’t support 5120X1440 resolution for the time being, if your monitor features this resolution, we recommend you to buy another alternative model DKS202-M24 or HDK202-M24.

Make sure to use all the input cables provided in the package to connect your computers to the KVM input ports.
Ensure that the USB-C ports in connection on your computers support DP alt mode and DP MST mode.
The latest Mac computer with an ARM processor can only support DP SST mode, so it can only achieve duplicate display on two screens.
If your monitors are all 4K monitors, but there is no 4K resolution option in the display settings (only 2K, 1080P or lower options are on the list) after successfully connecting to the KVM, there may be EDID reading compatibility problems between the KVM and the monitors. If you encounter such a situation, please contact us through the contact information below.

Connect the USB devices to the PC directly bypassing the KVM switch, to check if all USB devices can work normally.
Make sure that the other types of USB devices are connected to the additional USB 3.0 ports instead of the dedicated K&M ports on the rear panel.
Pay attention to the total bandwidth occupied by all the external USB devices. The total bandwidth of the USB 3.0 channel on the HDC202-P23 model is 5Gbps, if the total bandwidth occupied by the external USB devices in connection exceeds this upper limit, it will cause the USB devices to be unable to work properly.
The USB 3.0 port on the front panel supports 7.5W power output, if a USB device that requires more power (e.g. USB mixing consoles) needs to be connected to the KVM, it is recommended that you connect it to the USB 3.0 port on the front panel to ensure it works properly.

After connecting the computer to the KVM using a cable that complies with the Thunderbolt protocol, the Thunderbolt expansion port on the KVM (the Thunderbolt port that does not have a laptop silkscreen) can fulfill the same function as the computer's Thunderbolt port, allowing access to USB, monitors, and other devices.
It should be noted that it is different from HDC202-P23, the port can not receive video signal input, that is to say, Mac computers that do not support MST can not realize the extended display by connecting two USB-C cables, if you need to realize the extended display of Mac computers that do not have the MST function, you need to use a conversion cable or a docking station to connect the Mac computer to the PC2 port, or use the HDC202-P23 model to realize.

Please make sure the keyboard is connected to the dedicated keyboard port on the front panel (with keyboard and mouse marks).
The default hotkey for HDC202-X24 is the [Right Ctrl]. If you need to use a different trigger key, please customize the hotkey settings accordingly.
The HDC202-X24models support both pass-through mode and legacy emulation mode for keyboard and mouse control. For pass-through mode, it features good compatibility with the mainstream keyboards and mice on the market. However, with the iterative upgrading of the keyboards and mice, it is inevitable that there will be some special models of keyboard and mouse which may have potential compatibility issues with our KVM, therefore, to get better compatibility experience, it is available to turn to legacy emulation mode.
If you encounter some issues with the keyboard and mouse in pass-through mode, please connect a basic keyboard to the dedicated keyboard port on the front panel of the KVM and switch to legacy emulation mode using the hotkey combination [Hotkey + Hotkey + F2]. This mode theoretically enhances the compatibility mode between the keyboard and mouse and our KVM. Once set successfully, you can reconnect your original keyboard and mouse instead and continue to use them.

Currently the PC 1 Input A port on the HDC202-X24 supports charging at around 60W; the main reason for limiting the charging power to this standard is due to a combination of factors such as heating concerns that may affect its lifespan.
Generally, 60W power supply can meet the power requirements during regular office work, if your input device is a high-end gaming notebook (requiring 90W-120W power supply) or high-performance workstation (requiring 120w or higher power supply), it is recommended that you use the additional power adapter included in the notebook package for charging.

For HDC202-X24 the audio signals from 3.5mm audio interface are transmitted through the USB channel. Please confirm if the selected the playback device for audio has been set to "USB Audio" channel.

Currently, this model is equipped with a 1000M network card, which allows 2 PCs connected to the KVM to access the network with just one cable.
If you are experiencing problems with the USB network interfering with a wired network or wireless WIFI network, you can turn off the KVM's USB network. If you are experiencing problems with the USB network interfering with a wired network or wireless WIFI network, you can disable the KVM's USB network by accessing the network adapter in your computer's settings. Or use Hotkey+Hotkey+F4 to turn off the USB network card.