📌We provide detailed troubleshooting steps below for the situation where all monitors display black screens. Please refer to the following suggestions for assistance:
1. Power off and restart or unplug the cable: Power off, wait a moment, then turn it back on to see if the problem is resolved or unplug and replug the cables.
2. Power supply issues: Check if the front panel indicator lights are on. If all indicator lights are off, try using a power adapter with the same specifications to see if the problem can be solved.
3. input and output issues, docking station compatibility, and cable problems: Please try connecting the problematic monitor directly to the computer (bypassing the KVM) and check if the issue persists. If the monitor still doesn't work, it suggests that the problem may lie with the source, monitor, cable, or docking station. It's important to keep the original cable or connected converter unchanged during this testing process.
4. Docking station/adapter issues: Have you used any adapters or docking stations to connect the computer and monitors to the KVM switch? If so, check the signal direction of the adapters or try using a different adapter. The correct signal transfer direction is from the computer to the KVM switch and then to the monitor. For example, if the input source port is USB-C and the KVM port is HDMI, the appropriate converter to use is USB-C to HDMI, not HDMI to USB-C.(If all external monitors can display normally when directly connected (bypassing the KVM switch), please proceed to the next troubleshooting step.)
5. Resolution of the monitor:
- Try lowering the resolution. If this solves the issue, consider upgrading to a higher-quality cable.
- Computers have limitations in their output capabilities. It is recommended to refer to the official website of your PC to check the specifications. For instance, typical office laptops may not support outputting two 4K 60Hz video signals simultaneously, but they should be able to handle two 1080p signals without any problems. In such cases, reducing the resolution can resolve the issue.
- If there is an abnormal reading of the EDID, it means that the video signal being output exceeds the recommended resolution refresh rate. This typically happens when the monitor's optimal resolution refresh rate is higher than the KVM's optimal resolution refresh rate. To resolve this, manually lower the resolution.
6. Check for monitor recognition issues: If the computer recognizes the name of the KVM instead of the name of the monitor, the output port of the product may be abnormal. If the computer does not recognize any name, the input port of the product may be damaged.
7. Final cross-experimentation method: The aim is to determine the root cause of the issue, whether it is with the computer's output port, the connection cable, or the KVM switch port.
➡️ Cross-experimentation method: At least one of the input sources can display properly.
Step 1. Please swap the position of the port where the input source is connected to the KVM
(keep the cable unchanged)
🎯Cross testing as shown in the figure.
Before: Assuming that before conducting the cross-experiment, PC1 shows a black monitor, PC2 is the working monitor.
PC1--->KVM PC1 Input--->（Black monitor）
PC2--->KVM PC2 Input---> （The working monitor ）
Result①:
PC1 & its cables -->KVM PC2 Input-->(Black monitor)
PC2 & its cables-->KVM PC1 Input-->(The working monitor )
The PC2, which was previously displaying normally, continues to function properly, while the PC1 is not displaying anything. This confirms that the KVM input port is functioning properly. Thus, the cause of the problem might be the PC1's cable or its output port. Therefore, further investigation is necessary. Please go to step 2.
KVM PC2 Input--(Black monitor) "}}},"align":"","folded":false}},"YcEGdcuMkoawo4xyAPjciveCnYf":{"id":"YcEGdcuMkoawo4xyAPjciveCnYf","snapshot":{"type":"text","parent_id":"BOCAdew2cooAEmxkVb3cRhTentd","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"],"2":["author","7081146220227706884"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+j*2*1+4*0*1+y"},"text":{"0":"PC2 & its cables--KVM PC1 Input--(The working monitor )"}}},"align":"","folded":false}},"Jc3ddxV2SozyGjxx504cJ3MOnBf":{"id":"Jc3ddxV2SozyGjxx504cJ3MOnBf","snapshot":{"type":"text","parent_id":"BOCAdew2cooAEmxkVb3cRhTentd","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"initialAttributedTexts":{"text":{"0":"The PC2, which was previously displaying normally, continues to function properly, while the PC1 is not displaying anything. This confirms that the KVM input port is functioning properly. Thus, the cause of the problem might be the PC1's cable or its output port. Therefore, further investigation is necessary. Please go to step 2."},"attribs":{"0":"*0+3*1+1*0+2*1+1*0+2g*1+1*0+2k*1+3z"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"],"1":["author","7081146220227706884"]},"nextNum":2}},"align":"","folded":false}},"BOCAdew2cooAEmxkVb3cRhTentd":{"id":"BOCAdew2cooAEmxkVb3cRhTentd","snapshot":{"type":"callout","parent_id":"FsaKdC2WQowGGSxhus4cpuGCnGQ","comments":["7231922998566027267"],"locked":false,"hidden":false,"author":"7081078918781878275","children":["No6adoCKqo8cAwxoPN3ctptxn6f","OYYAdO6O4os6OExoBI8cR2v1nGf","YcEGdcuMkoawo4xyAPjciveCnYf","Jc3ddxV2SozyGjxx504cJ3MOnBf"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}}},"payloadMap":{"No6adoCKqo8cAwxoPN3ctptxn6f":{"level":1},"OYYAdO6O4os6OExoBI8cR2v1nGf":{"level":1},"YcEGdcuMkoawo4xyAPjciveCnYf":{"level":1},"Jc3ddxV2SozyGjxx504cJ3MOnBf":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":29,"type":"text","selection":{"start":0,"end":10},"recordId":"No6adoCKqo8cAwxoPN3ctptxn6f"},{"id":30,"type":"text","selection":{"start":0,"end":52},"recordId":"OYYAdO6O4os6OExoBI8cR2v1nGf"},{"id":31,"type":"text","selection":{"start":0,"end":57},"recordId":"YcEGdcuMkoawo4xyAPjciveCnYf"},{"id":32,"type":"text","selection":{"start":0,"end":331},"recordId":"Jc3ddxV2SozyGjxx504cJ3MOnBf"}],"pasteFlag":"77ac9a7b-9ddd-4513-b798-aa00e4280c83"}" data-lark-record-format="docx/record" class="lark-record-clipboard" |
Result②:
PC1 & its cables-->KVM PC2 Input-->(The working monitor)
PC2 & its cables--->KVM PC1 Input-->(Black monitor)
The previously functional PC2 is now not displaying, while the PC1 can work correctly. This indicates a malfunction in the KVM PC1 input port. Please reach out to us via the chat window at the bottom right or by submitting feedback for further assistance. Our team is available to help you troubleshoot the issue.
KVM PC2 Input--(The working monitor) "}}},"align":"","folded":false}},"RiIAdUIWmo0y24x0IAZcIUI6nQc":{"id":"RiIAdUIWmo0y24x0IAZcIUI6nQc","snapshot":{"type":"text","parent_id":"QGAEdu4gsowoaWxSoOIcQRvznQf","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"],"2":["author","7081146220227706884"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+k*2*1+4*0*1+r"},"text":{"0":"PC2 & its cables---KVM PC1 Input--(Black monitor)"}}},"align":"","folded":false}},"KOyMdC0Yyo66eyxAF14cU6TKnnd":{"id":"KOyMdC0Yyo66eyxAF14cU6TKnnd","snapshot":{"type":"text","parent_id":"QGAEdu4gsowoaWxSoOIcQRvznQf","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"initialAttributedTexts":{"text":{"0":"The previously functional PC2 is now not displaying, while the PC1 can work correctly. This indicates a malfunction in the KVM PC1 input port. Please reach out to us via the chat window at the bottom right or by submitting feedback for further assistance. Our team is available to help you troubleshoot the issue."},"attribs":{"0":"*0+8p"}},"apool":{"numToAttrib":{"0":["author","7081146220227706884"]},"nextNum":1}},"align":"","folded":false}},"QGAEdu4gsowoaWxSoOIcQRvznQf":{"id":"QGAEdu4gsowoaWxSoOIcQRvznQf","snapshot":{"type":"callout","parent_id":"VKASdAyaAo88Ccx8Uy0cQ9QDnGb","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":["KqoidkCGSoSqaCxYvCBcvvrSnTd","F4c0dAuO4osMCcxa3MfcmnHonSC","RiIAdUIWmo0y24x0IAZcIUI6nQc","KOyMdC0Yyo66eyxAF14cU6TKnnd"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}}},"payloadMap":{"KqoidkCGSoSqaCxYvCBcvvrSnTd":{"level":1},"F4c0dAuO4osMCcxa3MfcmnHonSC":{"level":1},"RiIAdUIWmo0y24x0IAZcIUI6nQc":{"level":1},"KOyMdC0Yyo66eyxAF14cU6TKnnd":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":35,"type":"text","selection":{"start":0,"end":9},"recordId":"KqoidkCGSoSqaCxYvCBcvvrSnTd"},{"id":36,"type":"text","selection":{"start":0,"end":57},"recordId":"F4c0dAuO4osMCcxa3MfcmnHonSC"},{"id":37,"type":"text","selection":{"start":0,"end":51},"recordId":"RiIAdUIWmo0y24x0IAZcIUI6nQc"},{"id":38,"type":"text","selection":{"start":0,"end":313},"recordId":"KOyMdC0Yyo66eyxAF14cU6TKnnd"}],"pasteFlag":"77ac9a7b-9ddd-4513-b798-aa00e4280c83"}" data-lark-record-format="docx/record" class="lark-record-clipboard" |
Step 2. Please swap the input source cables connected to the computer.
(keep the input source and product port unchanged)
🎯Cross testing as shown in the figure.
Before: Assuming that before conducting the cross-experiment, PC1 shows a black monitor, PC2 is the working monitor.
PC1--->Input cable1 --->（Black monitor）
PC2--->Input cable2---> （The working monitor）
Input cable2--- （The working monitor）"},"attribs":{"0":"*0+p*0*1+j*0+1"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"]},"nextNum":2}},"folded":false,"parent_id":"HiaFdGBLioFrnZxDv1BcgJRlnre","locked":false,"hidden":false,"align":""}},"FqZldeUwIocxGtxk5e1cMiGcnJf":{"id":"FqZldeUwIocxGtxk5e1cMiGcnJf","snapshot":{"type":"text","children":[],"comments":[],"author":"7081078918781878275","text":{"initialAttributedTexts":{"text":{"0":"PC1---Input cable1 ---（Black monitor） "},"attribs":{"0":"*0+p*0*1+d*0+2"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"]},"nextNum":2}},"folded":false,"parent_id":"HiaFdGBLioFrnZxDv1BcgJRlnre","locked":false,"hidden":false,"align":""}},"IJcxdQtYionLqMxqKracKrfrnOg":{"id":"IJcxdQtYionLqMxqKracKrfrnOg","snapshot":{"parent_id":"HiaFdGBLioFrnZxDv1BcgJRlnre","type":"text","children":[],"comments":[],"author":"7081078918781878275","text":{"initialAttributedTexts":{"text":{"0":"Before: Assuming that before conducting the cross-experiment, PC1 shows a black monitor, PC2 is the working monitor."},"attribs":{"0":"*0+38"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"]},"nextNum":1}},"folded":false}},"HiaFdGBLioFrnZxDv1BcgJRlnre":{"id":"HiaFdGBLioFrnZxDv1BcgJRlnre","snapshot":{"type":"page","parent_id":"","comments":["7233313488684875780"],"locked":false,"hidden":false,"author":"7081078918781878275","children":["AOYWduossoCgEGxglIVcpN9Unlg","ZguGdWMEIog4u4xOM5EczKncn4f","HQkqdu0qQooGg6xgC6PcpxWcn13","DcKidc4I2oKeeixiuencqqSknMd","LoC4dYYQGoIKKaxu49ScISCmnhv","FYcUdAcEYoei2Uxqo5Ocw0Smn9e","VUQCd2cu8oyoiwx8XZYcHKnjnPd","YAOOdiOceoIIUMxWicTcXl02n9g","GUIodykw6ogkmOxwjRZcgNvhn0d","VgSMdeiSYoAks8xAv6rcbYktn6b","SwdedNcTko9ybGxnspbcsEiAnwc","GSJxd70UCo2vUzxVOeZcMfnBnLf","Y1cVd85w1oJ3d0xvpjpcikvpnzf","V6GidiokCoEMYix8qgsc4CxNnN7","TWKCdC60coAOwKxcXm2crr06nJf","L0YadaOKAo26ywxoDrQcoI1dnxd","AZctdK3Lko31haxvEkjcY5AgnNe","BGiqdSyOGoWuKwxiY8tcDlF1n9H","IJcxdQtYionLqMxqKracKrfrnOg","FqZldeUwIocxGtxk5e1cMiGcnJf","YWAGdGRbYovasgxcqd5ch14VnnX","P6BIduGU8ojDtmxIEJrcQfMLnAg","K4gSdGCICo4MyaxuQcZczIawnKh","L8uYdCKEQo8esKxgPFsct4pTnKg","WauEdkAwwoSQoMxEnyKcB8jun3Z","ImgAdCUSYo2Ee4xiKorc1t3Dn0d"],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["comment-id-7233313488684875780","true"],"1":["author","7081078918781878275"]}},"initialAttributedTexts":{"attribs":{"0":"*1*0+16"},"text":{"0":"Dual Monitor KVM Switch all black screens "}}},"align":"center","doc_info":{"editors":["7081078918781878275"],"options":["editors","create_time"],"deleted_editors":null}}}},"payloadMap":{"L0YadaOKAo26ywxoDrQcoI1dnxd":{"level":1},"AZctdK3Lko31haxvEkjcY5AgnNe":{"level":1},"BGiqdSyOGoWuKwxiY8tcDlF1n9H":{"level":1},"IJcxdQtYionLqMxqKracKrfrnOg":{"level":1},"FqZldeUwIocxGtxk5e1cMiGcnJf":{"level":1},"YWAGdGRbYovasgxcqd5ch14VnnX":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":39,"type":"text","selection":{"start":0,"end":71},"recordId":"L0YadaOKAo26ywxoDrQcoI1dnxd"},{"id":65,"type":"text","selection":{"start":0,"end":51},"recordId":"AZctdK3Lko31haxvEkjcY5AgnNe"},{"id":40,"type":"text","selection":{"start":0,"end":39},"recordId":"BGiqdSyOGoWuKwxiY8tcDlF1n9H"},{"id":68,"type":"text","selection":{"start":0,"end":116},"recordId":"IJcxdQtYionLqMxqKracKrfrnOg"},{"id":67,"type":"text","selection":{"start":0,"end":40},"recordId":"FqZldeUwIocxGtxk5e1cMiGcnJf"},{"id":66,"type":"text","selection":{"start":0,"end":45},"recordId":"YWAGdGRbYovasgxcqd5ch14VnnX"}],"pasteFlag":"77ac9a7b-9ddd-4513-b798-aa00e4280c83"}" data-lark-record-format="docx/record" class="lark-record-clipboard"
Result①:
PC1--->Input cable2 --->（Black monitor）
PC2--->Input cable1 ---> （The working monitor）
The black screen issue persists with PC1, while PC2 continues to display normally. This suggests that the cable connected to PC1 is functioning properly. You can attempt connecting it to another port on PC1 or provide us with the specific model ID of PC1 for further assistance.
Input cable2 ---（Black monitor） "}}},"align":"","folded":false}},"XiaOdKAAkouq8uxcrCeckWrynsh":{"id":"XiaOdKAAkouq8uxcrCeckWrynsh","snapshot":{"type":"text","parent_id":"QmuwdwMG0oygyexWIfwchyWin1e","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0+q*0*1+j*0+2"},"text":{"0":"PC2---Input cable1 --- （The working monitor） "}}},"align":"","folded":false}},"RkSidmrmDoXf2Cx5f8Oc6idMnu4":{"id":"RkSidmrmDoXf2Cx5f8Oc6idMnu4","snapshot":{"type":"text","parent_id":"QmuwdwMG0oygyexWIfwchyWin1e","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"initialAttributedTexts":{"text":{"0":"The black screen issue persists with PC1, while PC2 continues to display normally. This suggests that the cable connected to PC1 is functioning properly. You can attempt connecting it to another port on PC1 or provide us with the specific model ID of PC1 for further assistance."},"attribs":{"0":"*0+7q"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"]},"nextNum":1}},"align":"","folded":false}},"QmuwdwMG0oygyexWIfwchyWin1e":{"id":"QmuwdwMG0oygyexWIfwchyWin1e","snapshot":{"type":"callout","parent_id":"Tew8dY8mWomCGYxTSJKcZGtMnhX","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":["X2Ced0aAAocw2cx8RUycoFJ4nAe","Aq8mdoUMCo2KuGxqmGDcwdkenZg","XiaOdKAAkouq8uxcrCeckWrynsh","RkSidmrmDoXf2Cx5f8Oc6idMnu4"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}}},"payloadMap":{"X2Ced0aAAocw2cx8RUycoFJ4nAe":{"level":1},"Aq8mdoUMCo2KuGxqmGDcwdkenZg":{"level":1},"XiaOdKAAkouq8uxcrCeckWrynsh":{"level":1},"RkSidmrmDoXf2Cx5f8Oc6idMnu4":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":48,"type":"text","selection":{"start":0,"end":9},"recordId":"X2Ced0aAAocw2cx8RUycoFJ4nAe"},{"id":49,"type":"text","selection":{"start":0,"end":40},"recordId":"Aq8mdoUMCo2KuGxqmGDcwdkenZg"},{"id":50,"type":"text","selection":{"start":0,"end":47},"recordId":"XiaOdKAAkouq8uxcrCeckWrynsh"},{"id":51,"type":"text","selection":{"start":0,"end":278},"recordId":"RkSidmrmDoXf2Cx5f8Oc6idMnu4"}],"pasteFlag":"77ac9a7b-9ddd-4513-b798-aa00e4280c83"}" data-lark-record-format="docx/record" class="lark-record-clipboard" |
Result②:
PC1--->Input cable2 --->（The working monitor）
PC2--->Input cable 1---> （Black monitor）
The black screen issue on PC1 has been resolved and it now displays normally. However, PC2, which was previously working fine, now has a black screen. This indicates a potential cable problem with PC2. We recommend replacing the HDMI cable connected to PC2 to fix the issue.
Input cable2 ---（The working monitor） "}}},"align":"","folded":false}},"EKoudYA6yosgqoxkn21c4um5nih":{"id":"EKoudYA6yosgqoxkn21c4um5nih","snapshot":{"type":"text","parent_id":"K8WUdKkYsoocQOxaKtwcKMLUn6b","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["author","7081078918781878275"],"1":["textHighlight","rgb(216,57,49)"]}},"initialAttributedTexts":{"attribs":{"0":"*0+q*0*1+d*0+2"},"text":{"0":"PC2---Input cable 1--- （Black monitor） "}}},"align":"","folded":false}},"K68UdwOS4oyeY8x6PKDcPWSbnee":{"id":"K68UdwOS4oyeY8x6PKDcPWSbnee","snapshot":{"type":"text","parent_id":"K8WUdKkYsoocQOxaKtwcKMLUn6b","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":[],"text":{"initialAttributedTexts":{"text":{"0":"The black screen issue on PC1 has been resolved and it now displays normally. However, PC2, which was previously working fine, now has a black screen. This indicates a potential cable problem with PC2. We recommend replacing the HDMI cable connected to PC2 to fix the issue."},"attribs":{"0":"*0+7m"}},"apool":{"numToAttrib":{"0":["author","7081078918781878275"]},"nextNum":1}},"align":"","folded":false}},"K8WUdKkYsoocQOxaKtwcKMLUn6b":{"id":"K8WUdKkYsoocQOxaKtwcKMLUn6b","snapshot":{"type":"callout","parent_id":"AYwMdYkMMoqCCUx08xCciKXBnee","comments":[],"locked":false,"hidden":false,"author":"7081078918781878275","children":["NAcCd8O0GoKm8qxKQW0cWjf5nDf","NoMwdEcmAokiesx47Lpctd4knxf","EKoudYA6yosgqoxkn21c4um5nih","K68UdwOS4oyeY8x6PKDcPWSbnee"],"background_color":"rgb(255,245,235)","border_color":"rgb(254,212,164)","text_color":"","align":"left","emoji_id":"pushpin"}}},"payloadMap":{"NAcCd8O0GoKm8qxKQW0cWjf5nDf":{"level":1},"NoMwdEcmAokiesx47Lpctd4knxf":{"level":1},"EKoudYA6yosgqoxkn21c4um5nih":{"level":1},"K68UdwOS4oyeY8x6PKDcPWSbnee":{"level":1}},"extra":{"mention_page_title":{},"external_mention_url":{}},"isKeepQuoteContainer":false,"selection":[{"id":55,"type":"text","selection":{"start":0,"end":9},"recordId":"NAcCd8O0GoKm8qxKQW0cWjf5nDf"},{"id":56,"type":"text","selection":{"start":0,"end":46},"recordId":"NoMwdEcmAokiesx47Lpctd4knxf"},{"id":57,"type":"text","selection":{"start":0,"end":41},"recordId":"EKoudYA6yosgqoxkn21c4um5nih"},{"id":58,"type":"text","selection":{"start":0,"end":274},"recordId":"K68UdwOS4oyeY8x6PKDcPWSbnee"}],"pasteFlag":"77ac9a7b-9ddd-4513-b798-aa00e4280c83"}" data-lark-record-format="docx/record" class="lark-record-clipboard" |
📌Each of the following steps is designed to troubleshoot a potential problem, so if you have confirmed the problem after a certain step of testing, you do not need to continue with the subsequent troubleshooting experiments. Contact customer service through online chat or email and explain the troubleshooting you have done. Their assistance can help you resolve the issue more efficiently, saving you time and money.
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