Refresh Rate issues | Resolution is incorrect | Bad resolution
We see refresh rate/resolution issues all the time when using adapters to connect to the KVM. Its important to remember the connection flows FROM the computer TO the KVM. For example if you need to convert a Type C connection, it would be Type C to HDMI Adapter. we are aware that not all adapters work well in a KVM environment.
A common issue we hear about is monitors not displaying the correct high refresh rate. This can be checked on the manual of your monitor it will demonstrate what refresh rates are supported via HDMI or Display port.