Dear Valued Clients,
Please be advised that our support team will have limited operations during the upcoming Lunar New Year holiday, from February 8th to February 17th, 2024. While we will be celebrating with our families and colleagues, we are still here to assist you!
What to expect during this period:
Reduced availability: Our support team will have reduced operating hours and may respond to your inquiries slower than usual.
Ticket submissions: You can still submit support tickets through our usual channels during this time. We will respond to them as soon as possible upon our return.
Extended response times: Please expect a slightly longer response time for existing tickets and newly submitted tickets during this period. We apologize for any inconvenience this may cause.
Submit inquiries early: If you have a non-urgent question or request, we encourage you to submit it before February 8th or after February 17th to ensure the fastest response.
Check our knowledge base: Our knowledge base contains answers to many frequently asked questions and troubleshooting guides.
We appreciate your understanding and patience during this festive season. We will resume our normal support operations on February 18th, 2024.
We wish you a joyful and prosperous Lunar New Year!